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• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing
  results
• Coordinate user acceptance testing
• Coordinate back out testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post release testing
• Validate and communicate results of testing activities
• Risk Management
• Build relationship with country IT Risk and Governance team and
  provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by
  delivering improved governance, risk management, controls and compliance
  requirements.

• Responsible for driving own Performance Development, collating
  relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development
  requirements, formulating own plan to be agreed with team leader.
  Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the
  required standards, including gaining accreditation where appropriate.

• “Ensure that all
  activities and duties are carried out in full compliance with regulatory
  requirements, Enterprise Wide Risk Management Framework and internal
  Barclays Policies and Policy Standards. Understand and manage risks and
  risk events (incidents) relevant to the role.”
• Accountability:  Facilitate a
  governance role
• Ensure that all architectures are signed off by Service Management
  architect in Service Delivery.
• Participate in existing and new governance forums e.g. SIDF
  (Services Infrastructure Design Forum), TACC
• (Technical Architecture Control Council), IRPC (Infrastructure Replacement
  Council)
• Sell and motivate the implementation of service improvement plans/
  initiatives.
• Ensure signoff of Service Management artefacts by domain architects
  in the regional office.
• Establish a mechanism for the measurement of stakeholders in their adherence
  to the defined Service Management principles
• Participate in the formulation and clarification of Statements of
  Requirements, and any subsequent activities such as Proof of Concepts or
  product evaluations, by managing, controlling and supporting the interface
  role between vendors and other IT departments or Business units as regards
  Service Management related technologies and services
• Participate by leading, managing and giving the Barclays Technology
  view and position in the negotiations between the vendors and Sourcing as
  regards Service Management related technologies and services

• Provide a range of application availability reporting to ensure that
  agreed levels of availability, reliability and maintainability are
  measured and monitored on an ongoing basis
• Successfully facilitate delivery of changes to reports needed by the
  business and ensure that reports and their dependencies are made available
  for the business.
• Provide holistic support of application availability to Business Users
• Take actions to achieve reductions in frequency and duration of
  incidents that impact application availability
• Ensure shortfalls in application availability are recognized and
  appropriate corrective actions are identified and progressed
• Take action on agreed appropriate actions with Line Management to
  maintain or improve application availability levels
• Initiate and coordinate actions required to maintain or improve
  availability of applications
• Act as a coordination point for changes to applications when needed
• Maintain an awareness of technology advancements and best practices
  that support application availability

• The ideal candidate for the Barclays Bank Applications Support
  Analyst should hold a Bachelor’ degree in Information technology related
  field (An additional Business degree to an IT Degree is an added
  advantage)
• Subject Matter Expert Qualifications
• ITIL v3 Expert
• Oracle Certification
• PLSQL
• At least three years of banking experience
• Two years of experience in the IT field
• Understanding of banking (retail and commercial), core banking
  applications, IT Architecture, Change Framework and testing methodologies.
• An operational perspective and an understanding of how the testing
  team fits and contributes to the projects and the business changes.
• Hands on knowledge of testing tools, automated as well as manual
  testing.
• Proficient in “desktop” applications (Word, Excel, Access,
  PowerPoint).
• Strong management skills.
• Good project and release management skills.
• Strong team ethics. Whether functional, cross-functional or across
  different business and country, ability to create a friendly and focused
  team environment.
• Need to multi task in support of the resolution of complex business
  problems in different countries.
• Take full responsibility for own Performance Development
• Knowledge of Retail, Corporate and all other products offered by
  Banks and the way they relate to available systems.
• Good knowledge of core banking systems.
• Good knowledge of the standard Change Governance Framework
• Knowledge of user acceptance testing and change implementations.
• Experience in relationship management.
• Knowledge of working within a complex matrix management structure to
  deliver the end business objective.
• Policies and Governance knowledge within the Group and local
  legislation

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