Job Title: Customer Care / Administration Officer (Fresher Jobs)
Organisation: Rovo Ventures
Duty Station: Kampala, Uganda
About Organisation:
Founded in 2014, Rovo Ventures Limited is a leading African-based Conglomerate specializing in Business & Investment advisory, Financial Management, Real Estate Development, Logistics Management, Environmental Project Management, Medical& General Supplies. Recognized for professional excellence in the Great Lakes region, our team of experienced Directors and Senior Executives, supported by over 80 skilled technical and support staff, is committed to delivering high-quality, sustainable solutions that exceed client expectations.
Job Summary: We are seeking a dedicated and professional Customer Care / Administration Officer to join our team. The successful candidate will serve as the first point of contact for clients and visitors, manage administrative tasks efficiently, and ensure excellent customer service across our operations. This role requires strong communication skills, organizational ability, and a proactive approach to support the company’s strategic goals.
Key Duties and Responsibilities:
- Greet and assist clients, visitors, and stakeholders in a courteous and professional manner.
- Manage incoming calls, emails, and correspondence, ensuring timely and effective communication.
- Maintain and update the company’s appointment schedules and calendars.
- Handle general administrative duties, including
- filing, data entry, and document management.
- Support the organization and coordination of meetings, workshops, and company events.
- Assist in preparing reports, presentations, and other documentation as required.
- Maintain a tidy and organized reception area and office environment.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Support HR and administrative functions, including onboarding new staff and managing office supplies.
- Collaborate with different departments to ensure smooth daily operations.
Qualifications, Skills and Experience:
- Bachelor’s degree or its equivalent in Business Administration, Office Management, or related field.
- 5 Years Post University proven experience in customer service, administration, or office support roles.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Professional demeanor with a positive attitude and attention to detail.
- Ability to handle sensitive information with confidentiality.
- Problem-solving skills and a proactive approach. Age between 28 and 40 years
- Preferred Attributes:
- Prior experience in a corporate Organization
- Knowledge of customer relationship management (CRM) systems.
- Ability to work independently and as part of a team.
- Multilingual skills are an added advantage.
How to Apply:
Interested candidates are invited to submit their cover letters, CVs and scanned academic documents ONLY to [email protected] or [email protected]. Please specify your “Customer Care / Administration Officer” in the subject line of your email.
Deadline: 6th June 2025 at 5:00PM.
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