Job Title: Call Centre Advisor (Several Fresher Customer Care Jobs)…
Customer Care Specialist Job Opportunities – Mogo Uganda
Job Title: Customer Care Specialist
Organisation: Mogo Uganda
Duty Station: Kampala, Uganda
About Organisation:
MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.
Key Duties and Responsibilities:
- Identify, assess, and attend to customers’ needs to achieve satisfaction.
- Collaborate with the Boda Boda Sales team and Customer Care Agents to resolve customer queries.
- Process customer loan applications and ensure timely loan disbursements.
Qualifications, Skills and Experience:
- Bachelor’s degree from a recognized University
- A minimum of three years of experience in Customer Support.
- Strong customer orientation with excellent presentation and interpersonal skills.
- Previous direct sales experience.
- Knowledge of logbook or consumer loan business.
Skills
- Demonstrate high integrity, work ethics, a proactive, and positive attitude.
- Excellent interpersonal and customer handling skills.
- Excellent communication skills with a high level of confidentiality.
- Intermediate level technical skills working with MS Office.
- High level of emotional intelligence and ability to manage stress in challenging situations.
How to Apply:
If you are suitably qualified and interested in this role, please submit your application and up-to-date CV to: careers@mogo.co.ug with the subject “Customer Care Specialist”
Deadline: 18th June 2024
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