10 Fresher Baggage Tracing Agent Job Opportunities – Uganda Airlines

Job Title:  Baggage Tracing Agent (10 Fresher Jobs)

Organisation: Uganda Airlines

Duty Station: Entebbe, Uganda

Reports to: Baggage Tracing Supervisor


About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.


Key Duties and Responsibilities:

  • Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.
  • Monitor the GHA team’s progress in tracking missing baggage and ensure they provide passengers with updated information.
  • Follow SOPs to resolve all baggage discrepancy cases
  • Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
  • Offer alternative solutions for settling baggage claims and assist passengers as needed.
  • Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
  • Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in the “FF” element for all communications with passengers.
  • Perform any other duties assigned by management.

Qualifications, Skills and Experience:

  • University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.
  • At least 1 – 2 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
  • World Tracer Training (Mandatory).
  • Baggage Reconciliation Services (BRS) Training.
  • Airside Safety Training.
  • Aviation Safety Awareness Training.
  • IATA Dangerous Goods Awareness Training.
  • Aviation Safety and Security Awareness Training.
  • Airport Operations Experience.
  • ICAO Safety Management Systems (SMS) Training/Awareness.


Required Skills:

  • Good report writing skills.
  • Customer-focused and hospitable.
  • Attention to detail and quality.
  • Excellent communication and interpersonal skills.
  • Confident, decisive, and proactive.


How to Apply:

All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.


Click Here


Deadline: 1st July 2024


For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


Date Posted 2024-06-17T16:09
Valid Through 2024-07-02T00:00
Employment Type FULL_TIME
Hiring Organization Uganda Airlines
Job Location Entebbe, Entebbe, Entebbe, 0256, Uganda

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