Centre Manager NGO Jobs – Hope Health Action East Africa (HHA)

Job Title:  Centre Manager  

Organisation: Hope Health Action East Africa

Duty Station:  New Hope Biddi-biddi Rehabilitation Centre, Uganda

Reports to: HHA- EA Head of Programmes


About US:

Hope Health Action (HHA) is a Christian NGO passionate about providing life-saving health and disability care to the world’s most vulnerable without any discrimination.  Founded in 2007, HHA now operates in Haiti, South Sudan and Uganda (the latter two under the umbrella of HHA East Africa). Our work includes responding to the refugee crisis in Uganda through disability, health, nutrition, and education services and initiating a growing range of health and disability projects in South Sudan. This has included establishing one of the leading outpatient rehabilitation centres in Uganda, a new health clinic in the Kajo Keji county (South Sudan) in 2023, extensive livelihood projections for 1,100+ households and working with the UNHCR providing a life-saving therapeutic food to all refugee settlements to tackle severe and acute malnutrition.


HHA EA currently has a passionate team of over 60 Ugandan and South Sudanese staff, with its operations continuing to grow significantly.  In 2023 HHA EA won the prestigious Ockenden Prize, an international award that recognises excellent projects globally working with refugees.


We are a dynamic and fast-growing organization committed to creating a nurturing working environment, supporting growth, and working to the highest standards so we can provide the best support to the people we serve.


Job Summary:  Responsible for: As a Centre Manager, you’ll be responsible for overseeing all aspects of the centre operations by ensuring smooth communication and efficient management of the centre. Maintaining the delivery of high-quality care, and support to our clients


Hours: 7 months initial agreement which may be renewable in January 2025 in writing at the option of HHA subject to the availability of funds and satisfactory performance. Full time, 40 hrs/week, though due to the nature of HHAs work, working with country clients from across different time zones, some flexibility will be required in working hours.


Key Duties and Responsibilities:

Leadership and Team Management

  • Provide strong leadership to New Hope Bidi-bidi Rehabilitation Centre staff, including supporting in hiring, training, and performance management.
  • Foster a positive and collaborative work environment, promoting teamwork and professional development. Ensuring that there is open and transparent communication among team members where feedback, ideas, and concerns are shared.
  • Encourage diversity and inclusion by ensuring everyone feels included and valued. Promoting different perspectives and encouraging a culture of respect and acceptance
  • Setting clear goals and expectations for the team, offer support and resources to help team members succeed, monitoring progress and providing guidance as needed.
  • Leading by demonstrating a positive behaviour, embracing collaborative mindset, encouraging trust, empathy, and a positive attitude


  • The Centre Manager will ensure a clear and effective communication among team members, departments, and Senior Management
  • Communicate regularly with the HHA East Africa and the UK Team on the progress of the activities, challenges, and recommendation for improvement.
  • Managing communication with stakeholders to maintain a positive relationship by handling inquiries and providing feedback as to protect the organization image.

Project Management

  • Facilitating communication and collaboration among project team, ensuring that everyone is clear on their roles and responsibilities, and promoting a cohesive working environment.
  • Supporting the project managers to keep track of the project milestones, timelines, and progress to ensure projects stay on schedule and within the budget.

Monitoring and reporting

  • Consolidation of monthly reports, fund requests from the team lead
  • Consolidation of success stories and case studies.
  • Organizing feedback sessions with beneficiaries and disseminate to senior management

Administrative Oversight

  • Manage daily administrative operations of the centre, including scheduling, record-keeping, and correspondence.
  • Support Human Resource Manager to implement administrative policies and procedures to streamline workflows and enhance efficiency.
  • Coordinate all staff meetings and workshops, take minutes, and ensure proper record management.
  • Collaborate with HR to support staff performance management, and disciplinary actions when necessary.

Patient Care Coordination

  • Address patient and family concerns, maintain confidentiality, and ensure a patient-centred approach.
  • Coordinate patient admissions, discharges, and transfers in collaboration with technical professionals and Administrator.
  • Plan and program outreaches.

Financial Management.

  • Develop, implement, and monitor budgets for the centre’s operations, ensuring expenditures are withing the approved limits.
  • Analyzing financial reports to provide insights into the center’s financial performance, trends, and areas needing improvement.
  • Implementing strategies to control costs, optimize resources, and improve efficiency without compromising quality.
  • Collaborate with Senior management to develop financial plans, forecasts, and strategies aligned with HHA goals.
  • Identifying financial risks and implementing risk mitigation strategies to safeguard the center’s financial stability.
  • Ensuring adherence to financial regulations, policies, and procedures, and coordinating with auditors during financial audits

Community engagement and networking

  • Represent HHA in the community, fostering relationships with stakeholders, agencies, and partners.
  • Participate in community outreach, education, and advocacy initiatives to promote awareness and support for individuals with health challenges and disabilities.

Quality assurance and compliance

  • Ensure compliance with regulatory requirements, healthcare standards, and organizational policies.
  • Conduct regular audits and assessments to maintain quality assurance and risk management practices.
  • Implement initiatives to improve service quality and efficiency.

Inventory, stores, and fleet management.

  • Monitor inventory levels to ensure adequate stock without overstocking or stockout, maintaining optimal levels based on demand forecast.
  • Optimizing store layout, storage systems, and organising to facilitate easy access, efficient retrieval, and space utilisation.

Qualifications, Skills, and Experience:

  • Bachelor’s degree in public health, Public Administration and Management, Business Administration, Social works and Administration, or related field
  • Proven strong leadership, communication, and interpersonal skills.
  • Knowledge of the Humanitarian work ethics and standard
  • Knowledge of healthcare regulations, compliance standards, and best practices
  • A minimum of 5 years’ experience in office management, budget controls, community mobilisation and operations
  • Relevant experience in working with NGO’s dealing in Health and Disability care
  • Experience in financial management, and strategic planning, and supervisory role



  • Ability to multitask, problem-solving, and make sound decisions in a fast-paced environment
  • Willingness to work in hard-to-reach areas and under minimal supervision


NB: HHA is a Christian NGO and applicants should feel comfortable working and leading within a Christian environment


How to Apply:

Handwritten applications should be addressed to; East Africa Human Resource Manager, Hope Health Action, New Hope Disability Centre, Health Centre III, Bidi-Bidi Base Camp, Zone 1, Uganda. Or online applications to: eahr@hopehealthaction.org with the requirements as below.

  • Application Letter with a clear salary expectation
  • A valid National ID.
  • CV, copies of academic documents.
  • A letter of appointment from your pervious employment.
  • Recommendation letter from (professional reference, faith, and a community leader).
  • Valid passport
  • Vaid work permit.


Deadline: 31st May 2024


NOTE: HHA does not charge any money at any stage of recruitment and does not act through recruitment agents. Any form of Canvasing will lead to automatic disqualification.


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Date Posted 2024-05-26T05:22
Valid Through 2024-06-01T00:00
Employment Type FULL_TIME
Hiring Organization Hope Health Action East Africa (HHA)
Job Location Bidi Bidi, Bidi Bidi, Bidi Bidi, 0256, Uganda

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