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Job Title:   Client Services Specialist, Music Distribution

Organisation: Omziki Distribution

Duty Station: Kampala, Uganda

About US:

Omziki Distribution is a global platform for independent musicians to build audiences and careers — with technology and services across distribution, publishing administration and a range of promotional services. We are a digital music distribution service for artists, bands, producers, and independent labels, who want to sell their music on Spotify, iTunes, Amazon, Google, Boomplay, Facebook & Co. and +150 others.

Job Summary:  The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.

Key Duties and Responsibilities:

• Provide excellent customer service to our clients via email, and live chat.
• Assist customers with platform questions, troubleshooting and general distribution inquires.
• Answer product-related questions and provide information about our music catalog, releases, and promotions.
• Handle customer complaints and escalate complex issues to management.
• Maintain accurate records of customer interactions and transactions using our CRM system.
• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
• Contribute to the continuous improvement of our customer service processes and procedures.

 




Qualifications, Skills and Experience:

• The applicant must hold a High School Diploma or Bachelor’s Degree in Business Administration or a related field
• Three years of experience in customer service or a related field, preferably in the music industry.
• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer skills, including experience with CRM software and Microsoft Office.
• Strong problem-solving and time management skills.
• Ability to work effectively both independently and as part of a team.

PAY SCALE: $150.00 – $500.00

How to Apply:

All candidates should apply online at the link below.

Click Here

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