Client Services Specialist, Music Distribution Jobs – Omziki Distribution

Job Title:   Client Services Specialist, Music Distribution

Organisation: Omziki Distribution

Duty Station: Kampala, Uganda


About US:

Omziki Distribution is a global platform for independent musicians to build audiences and careers — with technology and services across distribution, publishing administration and a range of promotional services. We are a digital music distribution service for artists, bands, producers, and independent labels, who want to sell their music on Spotify, iTunes, Amazon, Google, Boomplay, Facebook & Co. and +150 others.


Job Summary:  The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.


Key Duties and Responsibilities:

  • Provide excellent customer service to our clients via email, and live chat.
  • Assist customers with platform questions, troubleshooting and general distribution inquires.
  • Answer product-related questions and provide information about our music catalog, releases, and promotions.
  • Handle customer complaints and escalate complex issues to management.
  • Maintain accurate records of customer interactions and transactions using our CRM system.
  • Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
  • Contribute to the continuous improvement of our customer service processes and procedures.


Qualifications, Skills and Experience:

  • The applicant must hold a High School Diploma or Bachelor’s Degree in Business Administration or a related field
  • Three years of experience in customer service or a related field, preferably in the music industry.
  • Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
  • Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in computer skills, including experience with CRM software and Microsoft Office.
  • Strong problem-solving and time management skills.
  • Ability to work effectively both independently and as part of a team.


PAY SCALE: $150.00 – $500.00


How to Apply:

All candidates should apply online at the link below.


Click Here


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Date Posted 2024-04-17
Valid Through 2024-05-08
Employment Type FULL_TIME
Hiring Organization Omziki Distribution
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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