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Job Title:  ICT Officer (Fresher Jobs)

Organisation: GA Uganda

Duty Station:  Kampala, Uganda

About US:

GA Uganda is a fully owned subsidiary of GA Insurance Limited, an insurance Group with Head Offices in Nairobi Kenya. The GA Brand has existed in East Africa in various forms over the past 80 years. The Group is very successful and is ranked 6^th in the Kenya Market. Last year the GWP of the general insurance was US$ 78 Million. The GA brand is now truly East African having set foot in Uganda. The Tanzania operations were established six years.

Job Summary:   The ICT officer shall be responsible for end user support, assist on business applications, database and network support and champion for basic ICT security.

Key Duties and Responsibilities:

• Manage the business’ computing assets and infrastructure including installing, upgrading and maintaining hardware systems and networks in the workplace.
• Troubleshooting IT hardware and software problems to ensure users can work efficiently without interruption. This includes but is not limited to database management, networking, internet connectivity and virtual meetings.
• Install and configure the software including operating systems, offices, and business applications.
• monitor and maintain optimal performance of those software and applications to the expected standards
• Acknowledge IT help desk tickets and respond to and resolve the IT support issues assigned to you.
• Provide support, including procedural documentation and relevant reports and the roll out of new applications.
• in liaison with group ICT team, provide support on the shared infrastructure services like SDWAN, Endpoint security, Microsoft 365 etc
• Preventive maintenance exercise for the end user equipment.
• assist in support of all core insurance business systems and other line of business applications including general insurance business system (sims) and health insurance business system (EO2)
• Manage user profiles within all core business applications and facilitate the users, roles and right matrix review as outlined in IT policy.
• security patches download and management for the applications, software related to the core system and line of business applications.
• assist in network management and server support management with the guidance of the IT infrastructure manager.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Information Technology, computer science or related.
• Certification in Microsoft servers, Networking, Linux, Oracle, Office 365
• Two years of experience in a similar role

How to Apply:

All candidates should send their updated CVs via Email to: careers@gauganda.com

Deadline: 15^th March 2024

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