Fresher Analyst – CVM Base Management Job Opportunities – MTN Uganda Limited

Job Title:   Analyst – CVM Base Management (Fresher Jobs)

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Analyst – Customer Value Management

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary:   The Analyst – CVM Base Management will be tasked with planning, building, maintaining, commercializing, and implementing predictive and segmentation models spanning prepaid, and enterprise bases.

 

Key Duties and Responsibilities:

  • Perform churn analysis & propose actions to reduce overall and product churn.
  • Data Collection and Analysis: Collect and analyze customer data, including usage patterns and customer health metrics, to identify trends and insights that inform decision-making.
  • KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer health. Generate regular reports and share insights with stakeholders.
  • Customer Segmentation: Segment customers based on various criteria such as product usage, activity, and feedback to tailor engagement strategies and support initiatives that will accelerate revenue and stickiness.
  • Predictive analysis: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
  • Customer feedback: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
  • Product adoption analysis: Assess product adoption rates and identify opportunities to improve user onboarding and future utilization through data-driven recommendations.
  • Cross functional collaboration: Collaborate closely with other stakeholders like, Sales, Marketing, and enterprise and mobile money teams to share insights and influence strategies for enhancing customer retention.
  • Automation and tools: Implement and maintain data automation processes and tools to streamline campaigns and reporting.
  • Continuous Improvement: Stay updated on industry trends and best practices in base management analytics to continuously improve our approach.

Managerial / Supervisory Responsibilities

  • Have the self-insight and flexibility to adapt to different situations.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Employee relations and collaborative teamwork
  • Manage contributions and expectations of external service providers and stakeholders.
  • Ensure ongoing liaison with other areas of the business.
  • Review performance management, evaluating, assessing, and tracking performance to ensure that objectives and targets are achieved.
  • Communicate actively to effectively resolve any potential conflicts that may arise.
  • Have the self-insight and flexibility to adapt to different situations.
  • Live the MTN Brand values –influence employees’ behavior.
  • Influence other stakeholders to achieve the business objectives of the channel.

Creativities (improvement/innovation inherent)

  • Suggests concrete ways to improve productivity and improve resource utilization.
  • Strive to automate processes and procedures wherever possible.
  • Apply market research in an optimal way to continually improve processes and procedures.
  • Communicate results and recommendations to the relevant areas of the business to build a competitive advantage.
  • Recommend creative and innovative solutions to enhance MTN performance.
  • Establish sound relationships with service providers and vendors and business segments.
  • Encourage continuous service improvement.
  • Implement cost-saving activities.

Vulnerabilities (control span)

  • Business expectations vs. the delivery reality

Data integrity

  • Poor customer service will impact negatively on revenue.
  • Speed to market
  • Limited resources
  • Evolution of technology
  • Legislative changes
  • Reliance on the stability and availability of systems
  • Non-achievement of turnaround times
  • Inappropriate processes resulting in delayed service to clients.





Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Analyst – CVM Base Management job must hold a Bachelor’s degree preferably in mathematics, Actuarial Science, Economics, Information Technology, Statistics, Business computing or Commerce
  • Postgraduate qualification in Marketing or Business Administration will be an added advantage

Other Training:

  • Data Science, Machine Learning, Data Analysis and Visualization
  • Computer Science, Software Engineering, Statistics and Applied Mathematics
  • Systems design and testing
  • Big Data technologies
  • Data Warehousing
  • Customer Value Management,

Work Experience            

  • At least 2 years’ experience in business analysis and financial modeling in the marketing environment.
  • Proven experience in data analysis and reporting, with a focus on customer value management.
  • Proficiency in data analysis tools and languages (e.g.SQL, Python, R).
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication skills with the ability to translate data insights into actionable recommendations.
  • Detail-oriented and able to manage multiple data sources efficiently.
  • Demonstrated leadership in predictive and heuristic modelling within a large organization.
  • Telecommunication experience is an added advantage.

Knowledge:

  • Expertise in customer data, information systems, data warehouses, data marts, business intelligence software and systems
  • CVM methodology, principles, capabilities, and techniques.
  • Business Analysis and Data Management
  • Statistical modeling and multivariate analysis
  • Segmentation techniques
  • Scoring techniques
  • Data Quality analysis
  • Algorithm Knowledge
  • Data mining and predictive analytics
  • Reporting and performance analysis
  • Knowledge of local markets, including market trends
  • Business Performance Measurement & Management
  • Business and financial planning

Attributes and Skills Necessary Skills:

  • Results Achiever – Produces sustainable commercial results through ethical practices.
  • Operationally Astute – Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns.
  • Ability to Translate commercial objectives to technical terms for ensuring underlying system readiness.
  • Strong Strategic and Analytical Thinking
  • Strong Knowledge in Campaign Management and CRM tools (Flytxt is an added advantage)
  • Advanced statistical software skills (SQL, Python, R, etc)
  • Advanced use of Excel (Excel, VBA for Excel, etc)
  • Business and strategic acumen
  • Strong interpersonal, negotiation skill and conflict management skill

Behavior Attributes

  • High performing individual with strong standing to be perceived as peer for senior management.
  • Ability to support overall campaign management design.
  • High level of energy and creativity, willingness to go the extra mile.
  • Open and trustworthy personality and strong relationship building
  • Strong sense of professionalism and integrity
  • Highly driven and motivated individual, with strong personal presence, integrity and resilience
  • Effective Communication
  • Planning and organization
  • Results orientated.
  • Team player
  • Composed and confident
  • Focused and priority driven.
  • Customer centricity
  • Pressure tolerance
  • Consultative
  • Alert to environment changes and trends
  • Balances personal life with work

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 11th March 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2024-03-08
Valid Through 2024-03-11
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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