Job Title: Relationship Manager Organisation: People Brand House Duty Station: Kampala,…
Relationship Manager – SME Employment Opportunity – KCB Bank Uganda
Job Title: Relationship Manager – SME
Organisation: KCB Bank Uganda
Duty Station: Kampala, Uganda
About US:
KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Job Summary: The Relationship Manager-SME will sell SME products and provide general business banking solutions to customers while observing the policies, processes, and procedures of KCB Bank.
Key Duties and Responsibilities:
- Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
- To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
- Facilitate the branch’s Service Delivery to customers.
- Handle Establishment of new and Variation of existing account relationships.
- Deal primarily with SME accounts.
- Principal Accountabilities
- Selling bank products to new customers and cross selling to existing customers.
- Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
- Deposit mobilization for the bank
- Extending support and guidance to Customer Care Rep.
- Leadership of the Branch’s customer service.
- Credit cards/debit cards inquiries and encashment.
- Collect information from customers relating to account relationship.
- Handling of shares IPO related matters.
- Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
- Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.
- Annual branch budget relevant areas.
- Sales calls and market intelligence gathering.
- Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
- Receiving, guiding, and doing initial appraisal of loan applications
- Explaining and having customers sign letters of offer.
- Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.
- Completing of the advance’s facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).
- Any other duties that may be allocated from time to time.
Qualifications, Skills and Experience:
- The applicant must hold a university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
- At least two years of experience in sales and services and their relevance to both SME customers.
- Ability to identify, analyze and structure both SME lending requirements.
- Thorough knowledge of banking products and services.
- Demonstrate knowledge of Digital Financial services and their relevance to customers.
- Strong communications, negotiation, and interpersonal skills with ability to win business.
- Passion for Performance.
- Open to New Ideas in a rapidly changing Business Environment and innovative
- Key Objectives of your position for Next 12 months
- Maintain/retain existing customer base.
- Market new business and carry out market intelligence.
- Increase revenue collection hence profitability.
- Aim at good audit rating above 75%
- Adherence to policies and procedures hence reduction of operational cost, mitigate risks, frauds, and forgeries.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 16th February 2024
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