Relationship Manager – Public Sector Jobs – PostBank Uganda Ltd (PBU)

Job Title:   Relationship Manager – Public Sector

Organisation: PostBank Uganda Ltd (PBU)

Duty Station:  Kampala, Uganda

Reports to: Sector Head, Public Sector & Social Enterprises


About US:

PostBank Uganda Ltd (PBU), a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.


Job Summary:   The Relationship Manager – Public Sector will build and manage rapport with Public Sector clients. The key responsibility being developing and leveraging Public Sector relationships to grow the bank’s assets and liabilities base. The specific activities include, new customer acquisition, existing customer retention and income generation from the sales of the bank’s products.


Key Duties and Responsibilities:

  • Growth of deposits as per the set targets through growth of current accounts/collection business as well as eco-system opportunities from the Public Sector.
  • Ensure that public sector specialized institutions such as the Ministry of Defense and Veteran Affairs including its agencies and institutions are given special attention within the bank, including onboarding of any new to bank business relating to them.
  • Prepare customer sales plans to ensure each relationship is managed according to the regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
  • Support in the management of ongoing relationships with existing Public Sector partners and where relevant, leverage those relationships to a greater collective impact for the Bank.
  • Understand the Public Sector requirements and decision makers (maintain database of key Public Sector stakeholders), structure solutions, implement and monitor the customer experience.
  • Support in providing specialist sector information & governance as well as conducting training on the structure and workings of the Public Sector to the Business, Credit, Risk & Compliance teams in the bank.
  • Champion strategic partnerships and social visibility of the bank’s brand in the Public Sector space.
  • Ensure 95% digital migration of the assigned portfolio and as feasibly as possible, digitize their customers journeys to promote the cashless and self-serve solutions of the bank.
  • Maintain a record of key Public Sector events & activities that would present viable business and value chain opportunities for the bank.
  • Coordinate and support the branches in running elective Public Sector sales activations, generating leads, and dealing with queries and complaints.
  • Any other official duties that may be allocated from time to time by management.

Financial Responsibility

  • Set and drive the achievement of sector specific financial targets and achieve the budgeted profitability.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree, preferably in Business, Humanities, and other relevant field.
  • Post graduate qualifications such as ACCA, CPA, MBA are a bonus.
  • At least five years of relevant experience (specific industry sector experience, such as dealing with industry stakeholders at an Executive level, will be considered an advantage).
  • At least two to three years’ experience in a customer engagement or management role.
  • Previous exposure and experience in business/corporate banking is an added benefit.
  • Credit management Skills.
  • Broad knowledge and understanding of how the PostBank works.
  • Excellent client engagement skills.


How to Apply:

Please send your application to addressed to the Chief Human Resources Officer and put the job you are applying for as the Subject (Strictly).



The following documents should accompany the application strictly online:

  • Detailed CV
  • Certified copies of academic documents
  • Applicants address and day time telephone contacts
  • Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.


Deadline: 23rd February 2024 at 5.00pm


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Date Posted 2024-02-22
Valid Through 2024-02-23
Employment Type FULL_TIME
Hiring Organization PostBank Uganda Ltd
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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