Job Title: Support Staff: Category 2 (Several Diploma Job Opportunities)…
ICT Officer – Systems / Database Administrator Jobs – Uganda Electricity Distribution Company Limited (UEDCL)
Job Title: ICT Officer – Systems / Database Administrator
Organisation: Uganda Electricity Distribution Company Limited (UEDCL)
Duty Station: Kampala, Uganda
Reports to: Principal ICT Officer
About US:
Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution networks and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd and other Concessionaires in Uganda, directly distributes of power in Ten (10) territories covering over 86 rural and border districts, operates a modern pole plant at Lugogo, and executes key rural electrification schemes on behalf of Government of Uganda.
Key Duties and Responsibilities:
Systems Administration
- Manage and document application processes; administer and provide support to UEDCL applications.
- Troubleshoot software and identify root causes of software problems.
- Analyze software and hardware-related issues and propose solutions.
- Obtain and log customer feedback for the purpose of process improvement.
- Manage and Maintain CCTV system.
- Installing, configuring, and upgrading database software and related products installation as directed.
- A restoration team member, if required, during major incidents.
- To design and administer document libraries.
- Ensure that UEDCL documents have all been digitized.
- To design and implement workflow forms in EDRMS, physical conversion into electronic form process.
- Process customer work orders.
- Configure profile Options / Accounts in various software application based on User roles / functions in UEDCL
Database Administration
- Manage, administer and backup company databases.
- Test data backups and generate restore test reports.
- Installing, configuring, and upgrading database software and related products installation.
- Manage, administer and maintain the disaster recovery site.
- Log daily data replication operations at disaster recovery site
- Manage and monitor the performance of the database and its space utilization.
Provide IT Support
- Log and assign IT Help Desk tickets where required.
- Handle software-related requests for assistance with problems.
- Analyze, troubleshoot software and identify root causes of software/hardware problems and propose solutions.
- Analyze software/ hardware related issues and propose solutions.
- Fix software/hardware problems and test solutions prior to implementing them.
- Obtain and log customer feedback for the purpose of process improvement.
- Document software support activities thoroughly, accurately, and in a timely manner.
Application Analysis and Support
- Consult with users to determine how best to meet department/section – and the organization’s – requirements.
- Design and develop system requirements; develop and communicate overall design approach.
- Determine how existing systems might meet emerging requirements.
- Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.
- Facilitate the development of end- user support procedures.
- Make decisions quickly, sometimes with limited information.
- Any duties as may be assigned from time.
Qualifications, Skills and Experience:
- Minimum of a Bachelor’s Degree in Information Technology or Information Science/System/ Computer Engineering / Science from recognized University/Institution
- Certificate in Database Administration is an added advantage.
- Three years of experience in Information Technology.
- Knowledge of Database Management Systems in MSSQL and MYSQL is a MUST.
- Demonstrated Knowledge of SDLC is a necessity.
- Knowledge of scripting language is a MUST
- Proficiency in SQL (Structured Query Language) for database querying, manipulation, and optimization
- Attention to detail and ability to ensure accuracy and data integrity.
- Effective time management skills to prioritize tasks and meet deadlines.
- Team building, be part of the team to deliver the organization objectives through use of automations.
- Make decisions quickly, sometimes with limited information.
- Excellent communication skills and the ability to work well with IT technicians / specialists and non-IT personnel are essential.
- Interpersonal skills and listening are crucial.
- Strong troubleshooting and problem-solving skills are a must.
- Ability to work collaboratively in a team environment and communicate effectively with other IT professionals.
How to Apply:
All candidates should send their online applications at the link below. To apply; upload your CV (Clearly indicating 3 referees with contacts), Cover letter and all copies of Academic and other support documents. Put the Job title on the subject Line.
Address your application to: The Head Human Resource & Administration, UEDCL Tower, Plot 37 Nakasero Road, Kampala.
NB: Each document that is to be uploaded should not exceed file size of 1MB. Only Shortlisted Candidates will be contacted for guidance on the next step.
Deadline: 8th March 2024 by 5:00PM.
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