Strategy Manager, Customer Retention Jobs – M-KOPA

  Business Administration Jobs in Uganda, Customer Service Jobs, Finance Jobs in Uganda, Management Jobs in Uganda, Sales and Marketing Jobs in Uganda

Job Title:    Strategy Manager, Customer Retention

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

 

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

 

Job Summary:   We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

 

Key Duties and Responsibilities:

  • Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
  • Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
  • Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
  • Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
  • Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.




Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree or equivalent experience.
  • Are passionate about our mission of making everyday essentials accessible to everyone.
  • Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
  • Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
  • Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
  • Are a collaborator with a low ego.
  • Thrive in fast-moving environments and have a sense of urgency to get the job done.
  • Are results-focused and a self-starter.
  • Have emerging markets experience (particularly in East, West, or Southern Africa).

 

NB: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2024-01-09
Valid Through 2024-01-23
Employment Type FULL_TIME
Hiring Organization M-KOPA
Job Location Kampala, Kampala, Kampala , 0256, Uganda

Related Jobs