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Job Title:   Service Provider Relations Officer Medical UIC  

Organisation: UAP Old Mutual Insurance

Duty Station:  Kampala, Uganda

About US:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Key Duties and Responsibilities:

• To outsource, establish and maintain a network of contracted services provider country wide to form a predictable networked supply chain in a cost effective manner that enhances a good working relationship between the company and the affiliated service providers.
• Strengthen UAP relationship with medical service providers by regular structured visits.
• Come up with a quality assurance strategy to improve quality of services received by UAP OM clients.
• Lead price negotiations to ensure the UAP OM gets favorable rates in the market.
• Conduct and coordinate training for the Service providers about the minimum expectations from UAP OM.
• Lead by example and shape the Company’s culture towards customer’s service excellence
• Solicit for and negotiate service provider prices.
• Follow up on service provider payments and reconciliations.
• Timely sharing of providers’ remittances and payment advises.
• Build relationship with the service providers in order to enhance customer loyalty.
• Collect market intelligence on provider practices
• Follow up on customer services issues

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree (B): Nursing (Required), Honours Degree (Hons): Business Administration (Required)
• Skills: Cost Effectiveness Analysis, Customer Follow-Ups, Customer Loyalty, Customer Service, Medical Services, Negotiation, Outsourcing, Payments, Pricing Negotiations, Provider Relations, Quality of Service (QoS), Reconciliations, Remittance Processing, Service Excellence

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 10^th November 2023

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