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Job Title:   Consultant, Service (Fresher Customer Care Jobs)  

Organisation: Stanbic Bank

Duty Station:  Kampala, Uganda

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary:   The Consultant, Service will take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.

Key Duties and Responsibilities:

• Adhere to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other working tools.
• Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash.
• Adhere to cash holdings within prescribed limits. Adhere to dual control requirements for managing blank forms.
• Advise customers of price changes on the services and products provided by the bank.
• Amend limits on debit cards as requested by customers and in accordance with laid down procedures.

Qualifications, Skills and Experience:

• The applicant for the Stanbic Bank Consultant, Service job must hold a first Degree from a reputable university
• One year of experience in a sales / customer service role
• Previous branch banking experience will be an added advantage.

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information

Technical Competencies:

• Cash Handling
• Client Servicing
• Cross and Up-Selling
• Customer Understanding (Consumer Banking)
• Heart of Customer Experience

How to Apply:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity is encouraged to Apply Online by visiting Link below.

Click Here

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