Manager – Demand Management Jobs – MTN Uganda Limited

Job Title:     Manager – Demand Management

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Client Relations & Project Delivery


About US:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Job Summary:   The Manager – Demand Management will plan; direct and coordinate demand and supply planning; managing the annual operating plan and maintaining the demand / supply forecast. Work with the business to ensure the demand is captured, prioritized, planned, and delivered through the defined ad hoc release cycles.


Key Duties and Responsibilities:

  • Translate demand requirements into supply requirements, both manpower and capacity (six quarter horizon)
  • Review and validate the demand management processes during the competency center requirements gathering.
  • Balance supply and demand in accordance with supply constraints and customer priorities
  • Help identify demand conflicts; recommend escalation where appropriate in order to drive resolution and balance requests for new work with current workload.
  • Manages the demand pipe, logs and performs high level analysis of requests.
  • Weekly Customer Reporting and managing PSCOM.
  • Customer coordination on delivery status
  • Vendor Management (Weekly report, getting drop dates, weekly meetings)
  • Tracking and managing delivery dependencies.
  • Tracking/Coordinating for Quotations & PO release.
  • Timely Managing Risks/Issues
  • CAB Motivation
  • Deployment coordination
  • Handover to operations
  • Communication management (senior management escalations, Postproduction communications etc.)

Supervisor/Leadership/Managerial Tasks                                                                                                                                   

  • Coach and mentor direct reports to ensure staff motivation is high.
  • Ensure performance and compliance obligations the procurement division are met.
  • Direct and monitor work of subordinates.
  • Ensure the team is led; motivated and rewarded to achieve key performance areas.
  • Identify staff training and development needs and implements necessary actions.
  • Participate in cross functional teams.
  • Recruit staff for appointments
  • Set goals and objectives for direct reports, monitor progress, and maintain motivation.
  • Set up appropriate structure to meet departmental management objectives.

Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree.
  • Project management certification
  • At least five years of relevant experience which includes at least 3 years of project management experience.


  • Investment Portfolio Management
  • Business risk management
  • Business value chain
  • Communication planning
  • Corporate governance
  • ITIL
  • Project management
  • Project prioritization
  • Telecommunications business management


Competencies                                                                                                                                    Knowledge:                                                                                                                            

  • Demand and supply
  • Financial acumen
  • ITIL standards
  • Legislation
  • Problem solving
  • Project budgeting
  • Project communication planning and management
  • Project management
  • Project prioritization
  • Reporting
  • Resource allocation and management
  • Service level agreement management

Skills / physical competencies:                                                                                                                                  

  • Skills / physical competencies.
  • Ability to work under pressure.
  • Advanced communication; interpersonal and reporting skills.
  • Analytical skills
  • Data analysis skills
  • Information management
  • Legislation; policies; procedures and standards
  • Project planning and management
  • Risk assessment
  • Risk management
  • Supply and demand planning and management

Behavioral qualities:                                                                                                                           

  • Analytical thinking
  • Attention to detail
  • Conflict handling
  • Decision making
  • Planning and organizing
  • Problem solving skills
  • Quality assurance
  • Results/Goal oriented
  • Taking initiative
  • Team building




  • Female applicants are strongly encouraged to apply.
  • In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.


Click Here


Deadline: 25th October 2023


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Date Posted 2023-10-19
Valid Through 2023-10-25
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala, 0256, Uganda

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