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Job Title:    Systems Support Analyst (Fresher Jobs)

Organisation: ASIGMA

Duty Station:  Kampala, Uganda

About US:

ASIGMA is a group of three subsidiaries – Advisory, Data, and Capital that leverages data and technology to add value to organisations. Its Advisory arm offers investment advice, develops investable business cases, and provides Private Sector support and Technical Assistance; some of our development clients include USAID, DFID, AfDB, and WBG IFC. Its Capital arm is currently managing projects in alternative investments (Private Equity, Real Estate, and Energy) that include Manufacturing and Shallow Geothermal Exploration, among others. Lastly, its Data arm aids the Advisory and Capital arms through digital data capture and analytics, market research, and insights to allow for actionable decision making but also provides project and data management services to external clientele.

Job Summary:   As a Systems Support Analyst at ASIGMA, you will play a pivotal role in ensuring a seamless experience for our clients. You will be responsible for supporti​ng​ the entire client acquisition, onboarding, and training process for our software systems. This role requires a combination of technical expertise, strong communication skills, and a customer-centric approach to help clients g​et the most out of our solutions.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in client onboarding, training, and technical support for software systems.
• The Systems Support Analyst should have excellent communication and interpersonal skills with the ability to convey technical concepts to non-technical users.
• Strong problem-solving skills and the ability to think critically.
• Knowledge of software development processes and an understanding of programming languages and database systems.
• Customer-focused with a dedication to providing outstanding client support.
• Highly organized, with the ability to manage multiple clients and tasks simultaneously.
• Self-motivated and able to work independently as well as part of a team.

How to Apply:

All qualified and interested candidates should apply online at the link below.

Click Here

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