Fresher Customer Service Jobs – Third Party Representative – Service Centre – MTN Uganda Limited

Job Title:   Third Party Representative – Service Centre (Fresher Customer Service Jobs)    

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Supervisor – Service Centre


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Key Duties and Responsibilities:

  • Drive excellent customer service in the Service Centre
  • Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
  • Handle customer problems, queries, complaints and requests
  • Educate customers on products and services
  • Escalate customer issues for speedy resolution
  • Support companywide business initiatives at the branch
  • Ensure Service Centre standards are maintained at all times according to the blue print
  • Supervise third party teams
  • Support the Service Centre Supervisor in all operational activities in the store

Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Third Party Representative – Service Centre job must hold a Bachelor’s degree in business administration, Social Sciences or any other relevant field.
  • A minimum of one year experience in a service environment
  • Good knowledge of sales and retail Industry trends, best practice retail and service principles.
  • Customer Experience
  • Sales acumen
  • Service delivery
  • Data Savvy
  • Knowledge in MTN products and Services
  • Project Management
  • Learning Agility
  • Readiness to work with little supervision.
  • Customer focused.
  • Team Player
  • Follow through skills
  • Customer centricity / Accommodative
  • Excellent Communication skills
  • Strong interpersonal skills



NB: Female applicants are strongly encouraged to apply.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.


Click Here


Deadline: 5th November 2023


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Date Posted 2023-10-28
Valid Through 2023-11-05
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala, 0256, Uganda

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