Fresher Administrator – Dealer Support (Contract) Jobs – MTN Uganda Limited

Job Title:    Administrator – Dealer Support (Contract) Fresher Jobs

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager – Planning and Reporting


About US:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Key Duties and Responsibilities:

  • To prepare dealer profitability index report to help drive dealer earnings and profitability.
  • To manage the dealer support desk and help line.
  • To manage fixed line and data requests for the sales teams & MTN staff
  • To regularly update the dealer information database
  • To ensure that dealer queries are attended to, solved, or forwarded to the relevant parties in case of escalations.
  • Maintain a clear record of all dealer actions and issues.
  • Preparation Daily, weekly & Monthly performance reports for Dealer performance tracking & analysis
  • Preparation of Sales Reports through the Dealer Channel for Planning & Forecasting Purposes
  • Manage stock forecasts on behalf of Sales and Distribution in coordination with procurement supply chain management.
  • Prepare and Submit Dealer Commission Payment Schedules for approval and payment according to set SLAs (Dealer Retainers and Bonuses)
  • Coordinating with regional commercial heads and dealer directors to provide timely feedback on issues raised.
  • Effective Interpersonal skills to work with all levels of the organization.

Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda job must hold a Bachelor’s Degree in statistics or Business related.
  • A minimum of one year of experience preferably in Customer service
  • Ability to use Ms Office programs like Ms Excel, Ms Word, Power Point
  • Customer interface, in person and or via the phone
  • High Level of Computer literacy
  • Best practice customer centric principles
  • MTN Products and Services
  • Excellent Communication skills (Written and Oral)
  • Strong Interpersonal skills
  • Strong sense of urgency and action
  • Work under minimum supervision
  • Coordination Techniques
  • Telephone etiquette
  • Negotiation skills


Behavioural qualities:

  • Initiative
  • Perseverance
  • Attention to detail.
  • Team player
  • Can-do
  • Integrity
  • Reliability
  • Flexibility
  • Commitment to quality and high performance
  • Positive Attitude



  • Female applicants are strongly encouraged to apply.
  • In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.


Click Here


Deadline: 8th October 2023


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Date Posted 2023-10-05
Valid Through 2023-10-08
Employment Type FULL_TIME
Hiring Organization MTN Uganda Limited
Job Location Kampala, Kampala, Kampala, 0256, Uganda

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