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Job Title:    Administrator – Dealer Support (Contract) Fresher Jobs

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager – Planning and Reporting

About US:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa. MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• To prepare dealer profitability index report to help drive dealer earnings and profitability.
• To manage the dealer support desk and help line.
• To manage fixed line and data requests for the sales teams & MTN staff
• To regularly update the dealer information database
• To ensure that dealer queries are attended to, solved, or forwarded to the relevant parties in case of escalations.
• Maintain a clear record of all dealer actions and issues.
• Preparation Daily, weekly & Monthly performance reports for Dealer performance tracking & analysis
• Preparation of Sales Reports through the Dealer Channel for Planning & Forecasting Purposes
• Manage stock forecasts on behalf of Sales and Distribution in coordination with procurement supply chain management.
• Prepare and Submit Dealer Commission Payment Schedules for approval and payment according to set SLAs (Dealer Retainers and Bonuses)
• Coordinating with regional commercial heads and dealer directors to provide timely feedback on issues raised.
• Effective Interpersonal skills to work with all levels of the organization.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda job must hold a Bachelor’s Degree in statistics or Business related.
• A minimum of one year of experience preferably in Customer service
• Ability to use Ms Office programs like Ms Excel, Ms Word, Power Point
• Customer interface, in person and or via the phone
• High Level of Computer literacy
• Best practice customer centric principles
• MTN Products and Services
• Excellent Communication skills (Written and Oral)
• Strong Interpersonal skills
• Strong sense of urgency and action
• Work under minimum supervision
• Coordination Techniques
• Telephone etiquette
• Negotiation skills

Behavioural qualities:

• Initiative
• Perseverance
• Attention to detail.
• Team player
• Can-do
• Integrity
• Reliability
• Flexibility
• Commitment to quality and high performance
• Positive Attitude

NB:

• Female applicants are strongly encouraged to apply.
• In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

Click Here

Deadline: 8^th October 2023

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