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Job Title:   Project Officer – DCP    

Organisation: CARE International in Uganda (CARE)

Duty Station:  Gulu, Uganda

About US:

CARE is a global leader within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakeable commitment to defending the dignity of people. CARE works around the globe to save lives, defeat poverty, and achieve social justice. We seek a world of hope, tolerance, and social justice, where poverty has been overcome and all people live with dignity and security. We put women and girls at the center of our work because we know that we cannot overcome poverty until all people have equal rights and opportunities.

About DCP Project:

CARE International in Uganda is implementing the Digital Care Package (DCP) and Chomoka Application in Village Savings and Loan Association (VSLA) groups in the Northern and West Nile regions of Uganda. The Digital CARE Package (DCP) is a program being implemented in Uganda to pressure test a new digital strategy, it focuses on addressing four of the barriers faced by women in rural settings that lead to the exclusion of women from the digital ecosystem, these being, access to devices, digital literacy, access to relevant content and the gender social norms. The program is structured to be easily integrated into any CARE program.

Job Summary:  The Project Officer will be responsible for supporting Digital Care Package Pilot at CARE Uganda on digital literacy training, Chomoka, customer care support, monitoring of group activity rates, and field support supervision.

S/he will maintain a thorough understanding of the technical aspects of the DCP pilot and train and provide ongoing support to CARE & partner project staff on digital platforms and digital literacy, so they can successfully onboard SGs to digital platforms and build their skills on digital literacy. S/he will work closely with project field staff to ensure quality and effective customer service for all savings groups using Chomoka. S/he will continually engage with end users and trainers, oversee short surveys to gather and consolidate feedback on the DCP performance, and share reports and insights of this with the Digital Inclusion Coordinator, core team, and the country office.

Key Duties and Responsibilities:

 Provide Training and Training of Trainers on Digital Literacy and digital platforms for CARE project staff.                                                                                                                                                                                       

• Coordinate with the CARE project team to develop DCP training plans and integrate the DCP pilot activities within broader Project Activity plans.
• Train and sensitize CARE Project staff and community-based trainers/agents on the DCP pilot.
• Maintain a thorough understanding of the technical aspects of digital technology and provide support to trainers.

Provide customer care support for Chomoka monitoring, uptake, and usage

• Clean up the Chomoka CRM ensuring all Chomoka data is cleaned up and up to date.
• Act as the voice of the local customer to communicate emerging customer desires and any detected bugs or flaws in the Chomoka App
• Provide remote support to users and trainers on digital platforms.
• Work together with Digital Inclusion Coordinator to maintain and escalate any issues with the platform.

Generate continual feedback and support to the DCP core team on the DCP pilot.

• Adapt tools and systems to generate reports on customer usage and feedback.
• Schedule or contribute to project team review meetings and share results to promote continual improvement of the Digital Care Package and experience.
• Coordinate with the DCP core team to integrate local product requirements into the global product roadmap

Promote Gender Equity and Diversity and Safeguarding Practices

• Practice a behavior consistent with CARE’s core values, and promotion of gender equity and diversity goals.
• Plays a leadership role in identifying and implementing initiatives that enhance CARE’s commitment to gender and diversity.
• Ensure that CARE Safeguarding policies and procedures are adhered to by all and the staff that S/he supervisors both directly and indirectly.
• Ensure that staff and related personnel under your jurisdiction are familiar with the following organizational policies and procedures and can identify when needed how these may have been breached, The CI Safeguarding policy, Protection from Sexual Harassment, Exploitation and Abuse and Child Abuse, The anti-discrimination and harassment policy, The code of conduct and the organization’s Values.

Others: Any other duties assigned from time to time.

• Any other duties incidental to the role of DCP field officer or as assigned by the supervisor.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in business administration, Computer Science, Information Technology, or another relevant field.
• Three years of working experience with financial digital solutions.
• Passionate about technology, motivated by helping other people build digital literacy, and committed to promoting gender equality.
• Digitally proficient with demonstrated ability to quickly learn and troubleshoot on Android devices.
• Proactive, self-starter with strong critical thinking skills and ability to work independently.
• Ability to communicate effectively in English, and other local languages appreciated.
• Ability to thrive in team environments, with a strong understanding of diversity and other cultures.
• Problem solving mindset- willing to work flexibly to achieve collective goals.
• Knowledge of or experience working with informal saving groups (VSLA, SILC, AVEC, SfC) is an added advantage.

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 20^th August 2023

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