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Customer Service Jobs – CTO/ATO Supervisor, Ticketing and Reservations – Uganda National Airlines Company Limited
Job Title: CTO/ATO Supervisor, Ticketing and Reservations (Customer Service Jobs)
Organisation: Uganda National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Assistant Manager, Ticketing and Reservations
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Key Duties and Responsibilities:
- Responsible for delivering direct sales targets of the company.
- Ensuring sales target set for the ticketing office is achieved.
- Oversee the ticketing office ticketing and reservation staff and Call Centre as the case may be.
- Interpret and communicate work procedures and policies to employees where necessary.
- Resolve complaints and answer queries from customers regarding ticketing and reservations.
- Ensure that the sales report is closed on time.
- Prepare weekly, monthly, and yearly reports.
- Manage the refunds at the ticketing office and processes in collaboration with the Finance team.
- Train new Sales Executives when needed in conjunction with commercial systems.
- Review and check the performance of ticketing and reservations agents such as the accuracy of their reports and records.
- Ensure that all ticketing and reservations agents are kept up to date with information circulated either via mail or notice boards.
- Ensure reconciliation of daily sales reports
- Review resources available, determine skills needed for an effective workforce, and manage/coach the team to deliver the best results, including the provision of local training & development on new technology and equipment.
- Ensure the highest level of customer service delivery is attained.
- Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
- Respond to any emergency or major operational disruption affecting the Airline’s operations.
- Supervise and carry out appraisals for the T &R team.
- Monitor performance against targets and ensure actions are in place to achieve these targets.
Qualifications, Skills and Experience:
- The applicant for the Uganda Airlines CTO/ATO Supervisor, Ticketing and Reservations job must hold a first degree in Social Science, Air Transport, and related courses.
- At least five years of airline experience in Airline Sales
- Must have proven leadership skills in a multi-skilled environment.
- Must have proven experience managing people from diverse cultural backgrounds.
- Must have a good working knowledge of setting and monitoring budgets.
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How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 31st July 2023
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline