Relationship Manager – Home Loans Employment Opportunity – Housing Finance Bank

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Job Title:  Relationship Manager – Home Loans

Organisation: Housing Finance Bank

Duty Station:  Kampala, Uganda

 

About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

 

Job Summary:   The Relationship Manager Home Loans is accountable for the growth of the Bank’s Mortgage business through sales, service and retention of a specified portfolio and ensure portfolio quality in line with the Department’s targets and the Bank policies. He/she will offer mortgage customers banking and financial advisory services to achieve sales performance against targets, examine growth opportunities, enable sales improvements & product mix development

 

Key Duties and Responsibilities:

  • Build and maintain relationships with customers and ensure that services delivered meet client expectations.
  • Assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
  • Initiate and coordinate development of action plans to penetrate new markets.
  • Perform, promote, and maintain the highest standards of customer service in order to maximize returns from exist from existing relationships.
  • Develop and implement business growth strategies as necessary to maximize consumer banking profitable sales of all bank products & services. This will include developing direct customer contact and relationships with the segment account holders.
  • Carry out sales visits to existing & potential top clients, identify sales leads, and report on your home loan portfolio.
  • Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in in line with the Customer Service Charter`
  • Any other duty as maybe assigned by the bank

 

Financial Responsibility

  • Responsible for Home Loans sales & financial targets as will be agreed using different parameters esp. on customer numbers, Liabilities, Assets, and revenue growth.
  • Responsible for controlling costs to within agreed Sales budget.


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Qualifications, Skills and Experience:

  • The applicant must hold an Honors degree in Finance, Commerce, Business Administration, Economics, Statistics, Management or any relevant field.
  • Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
  • Relevant practical training in business growth in the financial services sector
  • Must have critical thinking, analytical, attention to detail and problem-solving skills.
  • Good communication skills both verbal & written
  • A minimum of three years of experience in a Banking or similar environment
  • Must have a good understanding about consumer banking product features, pricing, benefits, positioning, design, and promotions.
  • Advanced, computer literacy, numerical skills, and statistical skills.
  • Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker. 7. Team player, ability to work under pressure and in position to exercise excellent judgment.

 

Business Behaviours

  • The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
  • Ability to build functioning working relationships across organizational and cultural boundaries.
  • Takes clear accountability and focuses on delivery of broader sales targets.
  • Ability to demonstrate positive image and role model HFB’s values and leadership behaviors.
  • Must be a person of impeccable integrity.

 

How to Apply:

All suitably qualified and interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

 

Chief Human Resources Officer,

Housing Finance Bank,

Investment House

Plot 4 Wampewo Avenue, Kololo

 

Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug

 

DO NOT HAND DELIVER YOUR APPLICATION.

Please note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.

 

Guidelines for submitting Documents

  • Ensure that all your documents are scanned and submitted in 1 single batch using the following order:
    • Application letter
    • Curriculum Vitae (CV)
    • Academic Documents and Certificates
  • The maximum document size is 10 MB
  • Please indicate the name of the position you are applying for in the subject.

 

Deadline Friday, 3rd March 2023 by 5:00pm

 

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