Specialist – Content Services Job Careers – MTN Uganda Limited

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Job Title:    Specialist – Content Services

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Senior Manager – Products & Services

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

  • To lead technical scoping and documentation of user requirements for new content services aligned to the plans from GTM Teams.
  • Manage the implementation of content service enhancements.
  • Apply the principles of the High-Volume Journeys and EPIC in the design of content services to ensure pro-customer experiences.
  • Support the Digital Service Manager and Service Delivery Manager in the design and alignment of all content channels.
  • Ensure adherence to the design process for content services aligned with the plan from the GTM Teams.
  • Support both internal and external content service partners for needs that are outside the planned roadmap scope.
  • Liaise with the customer-facing stakeholders to address issues arising from content services.
  • To implement and manage the controls to prevent revenue leakage and risk to business in the delivery of content and digital services
  • To support the Digital Team in their Business planning process with ideas and insights for new services and enhancements.
  • Review the content on all customer-facing and experience channels as part of the lifecycle management.
  • Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential digital products and services for development.
  • Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
  • Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
  • Manage all testing of digital products and coordinate with the Network, IT, Revenue assurance, Customer Experience and segment teams for completion and consensus product testing prior to go-to-market.
  • Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of digital product and service delivery.
  • Support the digital managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.


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Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree or professional Marketing Qualification with proficiency in Microsoft Office Application (Word, Excel, Visio, and PowerPoint) from an accredited university.
  • A minimum of two years of working experience in a similar role.
  • Experience with Network or IT applications within the telecommunication industry.
  • Experience in project management in the technology industry.
  • Good understanding of MTN products and services
  • Technical and commercial knowledge of design process and the content environment
  • Products and services
  • Process and business modeling
  • Relationship management
  • Project management
  • Agile project management training
  • Telecommunications industry
  • MTN Uganda consumer products and services
  • Knowledge of cellular telecommunications best practices
  • Knowledge of local and international trends and markets
  • Product management knowledge
  • Understanding the regulated environment
  • Consumer environment knowledge and factors impacting consumer demand
  • Segment management knowledge
  • Knowledge of customer value management
  • Knowledge of consumer behavior and market dynamics and research principles
  • Knowledge and understanding of competitors products
  • Financial understanding
  • Written and verbal communication skills
  • Relationship management
  • Scanning skills- to set for new ideas, trends, and principles
  • Strong can-do attitude combined with an ability to use minimum resources to get maximum outputs
  • Systems thinking- understanding the “Big picture”
  • Delegation skills
  • Business acumen- understanding of the business as a whole
  • Networking skills
  • Planning skills
  • Innovation skills
  • Strong analytical skills
  • Ability to meet deadlines

 

NB: Female applicants are strongly encouraged to apply.

 

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. Female candidates are encouraged to apply.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

 

Click Here

 

Deadline: 10th January 2023

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

 

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