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Job Title:    Customer Solutions Officer (No Experience Customer Service Job Opportunities)

Organization: VisionFund Uganda

Duty Station: Kampala, Uganda

Reports to: Human Resource and Administration Manager

About US:

VisionFund International (VFI) is the world’s largest Christian microfinance network. For more than a decade we have been improving the lives of children across the developing world, as we provide small loans and other financial services to families struggling in poverty. As the microfinance subsidiary of World Vision, the world’s largest Christian relief, development and advocacy organisation, we work in 28 countries through our network of affiliated microfinance institutions (MFIs) located across the globe in Africa, Asia, Latin America and Eastern Europe. We have an outstanding loan portfolio of nearly US$429 million, serve over 1million active borrowers and impact the lives of over 3.4 million children each year. Sharing the same vision as World Vision, VFI aims to provide ‘life in all its fullness’ to children as their parents receive small loans, improve their businesses and increase in ability to care for their children as family incomes multiply.

Job Summary:  The Customer Solutions Officer will provide quality customer service to both internal and external customers of VFU. The job holder of this role represents the face of VFU, so he/she should ensure that he/she makes a good first impression to all visitors of VFU.

Key Duties and Responsibilities:  

• Sells effectively the VFU solutions to new and existing clients visiting the office.
• Receive customer complaints and advises respective heads of departments on how to address those challenges.
• Follow up on customer complaints and ensure issue closure within the shortest time possible.
• Ensures a clean, tidy and favorable environment at the reception.
• Should be in charge of staff welfare across VFU branches, as well as welfare for other staff like the security guards and provide weekly reports to HR & Admin Manager on issues concerning staff.
• Coordinates all staff events.
• Maintains a visitors log and customer complaints log.
• Assigns schedules and tasks to temporary support staff (Cleaners, security guards and drivers), and allocate or direct them on their daily responsibilities to different departments. He/she meets with them regularly to find out their issues and how to solve them.
• Maintain collaborative & productive working relationship with partners and internal customers.
• Verifies administrative invoices to ensure value for money aspect is achieved.
• Ensure timely payment of VFU service providers.
• Support operations department to enhance business growth.
• Support HR department in driving a performance culture.
• Participate in virtual meetings and trainings.
• Coordinate trainings and on boarding process.
• Manage staff database on a monthly basis.
• Maintain timely accountabilities.

Qualifications, Skills and Experience:

• A University degree/Diploma from a reputable university
• Excellent communication skills
• Good and pleasant personality
• Christian-centric
• Excellent telephone etiquette
• Ability to coach the less experienced and knowledgeable
• Demonstrates depth and capabilities of his/her expertise
• Positive attitude and behaviors while attaining higher level of outcomes for self and organization
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking skills
• Proficient in MS office
• In-depth understanding of office management procedures, departmental & legal policies

How to Apply:

Please send your updated resume and academic qualifications to vfu_info@visionfund.org

Deadline: Thursday, 29th September 2022.

VisionFund Uganda is an equal opportunity employer. Females are encouraged to apply. Only shortlisted candidates will be contacted.

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