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Job Title:   Team Leader – DSRs

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Manager – New Business

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:  Reporting to the Manager New Business, the Team Leader – DSRs will be responsible for providing supervision and direction to the Direct Sales Representatives to support them in achieving their goals in line with their score card and with the New business strategy.

Key Duties and Responsibilities:

• Supervise and direct DSRs to improve productivity and achieve set targets.
• Acquire new business through the DSR channel in order to grow the balance sheet.
• Carry out coaching sessions with staff to ensure consistency in application of assessment standards.
• Conduct regular performance appraisals for direct reports.
• Identify opportunities for cross-selling interactions.
• Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.
• Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.
• Assess training needs on an ongoing basis and conduct department meetings and training, as necessary.
• Promote the use of the escalation matrix to resolve complaints / disputes within dfcu
• Comply with the internal bank process for client identification.
• Drive policy adherence i.e., Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulation.

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank Team Leader – DSRs job must hold a University Degree in any field.
• Three years’ experience in a sales related role.
• Knowledge of Bank systems and Products are an advantage.
• Follow through skills.
• Energetic and Results oriented.
• Ability to develop and execute a sales plan.
• Proven sales management skills, preferably in both Business financial institution.
• A self-driven ambitious and hands on.
• Good analytical skills.
• Competence in word, excel, PowerPoint and other Microsoft applications.
• Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit.
• A strong team player with good supervisory skills.
• Good communication, interpersonal and presentation skills.
• Business Acumen.
• Relationship building and negotiation skills.

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level) to the email address indicated below.

Vacanciesbank@dfcugroup.com

dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only shortlisted candidates will be contacted through +256 312 300391.

Deadline: 12^th August 2022

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