Several Fresher Banking Assistant, Call Centre Jobs – Finance Trust Bank (FTB)

Job Title:   Banking Assistant, Call Centre (Several Fresher Jobs)   

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Report to: Manager Customer Service


About US:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.


Job Summary: The Banking Assistant, Call Centre will answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.


Key Duties and Responsibilities:

  • Answer calls professionally
  • Respond to customer inquiries
  • Follow up complaints till resolution
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information into the system.
  • Identify and escalate priority issues
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Produce and complete call logs.
  • Engage in rigorous customer onboarding processes.

Qualifications, Skills and Experience:

  • The ideal candidate must hold a diploma from a recognized institution
  • A university degree is an added advantage
  • Past experience in call centre work environment is a requirement.
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Proficient in relevant computer applications
  • Social media management training an added advantage
  • Fluency in both spoken and written English is a MUST
  • Fluency in more languages is an added advantage
  • Excellent communication and interpersonal skills
  • Excellent social media management skills is a MUST
  • Problem analysis and problem solving skills
  • Good time management and consciousness
  • Good organizational skills
  • Good listening skills
  • Professional and Smart in appearance
  • Ability to work under pressure and with little supervision


How to Apply:

All suitably qualified candidates should email their application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda,  as well as photocopies of academic testimonials, and a CV to The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.


NB: Only shortlisted candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers are made online.


Deadline: 31st May 2022


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