Fresher Customer Relations Officer Jobs – Five Star Insurance Services Ltd 

Job Title:   Customer Relations Officer (Fresher Jobs)   

Organisation: Five Star Insurance Services Ltd

Duty Station:  Kampala, Uganda


About US:

Five Star Insurance Services Ltd. was established in 1997. From the very inception we are the members of Uganda Association of Insurance Brokers and also licensed by Uganda Insurance Regulatory Authority.


Job Summary:  The Client Relationship Officer is responsible for Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients


Key Duties and Responsibilities:

  • Ensuring excellent service delivery and handling issues in a speedy and accurate manner.
  • Preparing and executing renewal follow up and documents. Focusing on organic and new business which may require client / prospect visits.
  • Communicating effectively internally and with clients and Insurers to achieve results and ensuring all Company SOP’s and directives are complied
  • Being hands on and endeavor to handle any assignment with efficiency and reliability within the deadlines.
  • Managing daily operations with minimum supervision, and to always ensure best interests of the Company and having positive attitude, and delivering seamless solutions.
  • Collaborate with internal teams (Accounts, Marketing, senior management) to address customers’ needs.
  • Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipate new opportunities.
  • Providing meaningful and timely solutions and efficient turnaround times on any matter

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree. Insurance Qualifications an added advantage
  • Three to five years of experience in a similar role.
  • Proficient in computer packages and be thorough with documentation
  • Have a clean record in the Insurance Industry. Reference letters to be furnished
  • Excellent communication skills. You should be proactive and solution oriented and be ambitious to accelerate your career growth.
  • Proven experience as a Client Relations Manager and a customer-oriented attitude.
  • Proven track record of meeting and ability to work well with a team.
  • Proficient in MS Office, with working knowledge of CRM platforms.


How to Apply:

All interested applicants to deliver HARD COPIES of their CV with relevant academic and other Certificates, reference letters together with hand written applications addressed to: –


The Managing Director,

Five Star Insurance Services Ltd,

Plot 1219 Namuli Road Bukoto (near Kabira club)


Tel: +256-716-400-786 / 751-786-015,


And hand to: Mr. Bakehayo Isaac Personal Assistant to MD.


Deadline: 15th May 2022


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