2 Supervisor – Billing Job Opportunities – MTN Uganda Limited

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Job Title:   Supervisor – Billing (2 Job Opportunities)

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Manager – Billing

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary:  The Supervisor-Billing will proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base.

 

Key Duties and Responsibilities:

  • Ensure accurate billing of all Post-Paid Customers
  • Supervise and co-ordinate the activities of billing Staff within the Billing unit
  • Ensure all billed accounts are fully certified with URA
  • Manage Service Level Agreements with suppliers supporting the billing process
  • Timely resolution of Customer billing disputes, queries and inquires
  • Support MTNs overall Customer Management and quality initiatives
  • Update and manage Customer billing address data on the billing system
  • Attend to undelivered/bounced bills, and ensure re-delivery
  • Develop, populate and analyze management information reports periodically





Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Supervisor – Billing job must hold a Bachelor’s Degree in a business/IT related field or its equivalent.
  • Three to four years’ experience in a busy customer environment with proficiency in both verbal and written English
  • Excellent Customer management skills, self-motivated with good planning and organization skills.
  • Computer proficiency
  • Knowledge of advanced excel
  • Ability to work under minimum supervision and a proven track record of customer centricity.
  • The job involves working on pre-scheduled weekends and as such ability to work outside the normal working hours is necessary.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

 

Click Here

 

Deadline: 11th May 2022 at 5:00 pm

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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