The Ugandan Jobline

Job Title:  Contact Centre Agent (No Experience Job Opportunities)

Organisation: ABSA Bank (formerly Barclays Bank UK)

Duty Station:  Kampala, Uganda

About US:

Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Job Summary:  The Contact Centre Agent will provide excellent service to all customers through provision of product information, real time resolution of customer queries, complaints, handling and identification of customer needs through leads generation.

Key Duties and Responsibilities:

• Specialist operations support: Provide administrative and entry level specialist operations support and advice against standard operating procedures
• Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Qualifications, Skills and Experience:

• The applicant for the ABSA Bank Contact Centre Agent job should hold relevant qualifications
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 15^th March 2022

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