Several Fresher Customer Service Representative Job Opportunities – Wave Mobile Money

Job Title:    Customer Service Representatives (Several Fresher Job Opportunities)

Organisation: Wave Mobile Money

Duty Station:  Kampala, Uganda


About US:

Wave Mobile Money is building a cashless Africa – starting in Senegal, Cote d’Ivoire, Uganda & now in Mali. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave.


Job Summary:  We’re looking for a Customer Service Representative who’s resourceful and excited about getting things done. You’ll be responsible for responding to user questions and concerns and representing Wave through the call center as we rapidly scale our business in Uganda.


Key Duties and Responsibilities:

  • Be responsible for responding to user questions and concerns.
  • Represent Wave to our users and partners through the call center, email and social media support.
  • Make outgoing calls to customers.
  • Answer incoming calls from customers.
  • Conduct satisfaction surveys.
  • Know how to report bugs to engineers and escalate when needed.
  • Knowing how to follow a case until you find a solution.
  • Coordinate with other department when Customers or Partners get in touch with you.
  • Help or inform customer when they have issues.
  • Monitoring of social media pages (Facebook, Instagram, Twitter, Chat-box)

Qualifications, Skills and Experience:

  • The applicant must hold a Diploma or Bachelor’s degree.
  • At least one year of experience in a comparable position (Call center, Customer support).
  • Fluency in English and a local language.
  • Being able to work at flexible schedules.
  • Have an extra local language would be an advantage.
  • You might be a good fit if you
  • Demonstrate tenacity and a willingness to go the distance to get things done.
  • A strong sense of responsibility and a good ability to take initiative.
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
  • Are excessively detail oriented and seek to achieve excellence in everything you do.
  • Are client-oriented and have strong interpersonal and creative skills.
  • Are a diplomatic speaker.
  • Possess team work spirit.
  • Experience in a Telco or Mobile Money will be an added advantage.


How to Apply:

All Interested and qualified candidates should apply online at the link below.


Click Here


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