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Job Title:    Digital Field Automation Centralized Supervisor

Organisation: FINCA Uganda Limited

Duty Station:  Kampala, Uganda

About US:

FINCA Uganda Limited (MDI) was the first licensed micro-finance deposit taking institution in Uganda, and part of a global network which serves over 1,000,000 clients in 22 countries. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.

Job Summary:  The Digital Field Automation Centralized Supervisor is responsible for supporting the drive for business growth through customer retention, savings accounts conversion and deposit mobilization.

Key Duties and Responsibilities:

• Reviewing and authorizing of all customer registrations and accounts opened via Digital Field Automation by all Credit Officers across all branches
• Managing the centralized Digital Field Automation web portal for reporting, documentation, staff monitoring and staff allocation.
• Supporting field teams to troubleshoot and resolve regular application issues encountered by Credit Officers while in the field.
• Managing the service log of Digital Field Automation associated issues and coordinating their timely resolution.
• Supporting the commercial leadership with Digital Field Automation performance management reports
• Checking for accuracy and completeness of the customer and account details submitted through Digital Field Application on both the utnet application and the Core Banking System
• Authorizing (or request revision of) customer registration or account opening details on the Digital Field Application (DFA).
• Ensuring high accuracy in the customer registration and account opening process while adhering to all relevant policies, guidelines and procedures for the submitted account opening documentation.
• Ensuring timely resolution of errors highlighted within established service level agreements and all issues raised through the various channels and exceptions escalated to immediate supervisor.
• Ensuring full compliance of the Anti Money Laundering processing requirements at account opening and Know Your Customer processing requirements at customer registration, account opening and account update.
• Providing support to the Digital Field Automation Project Team, on topics related to achieving successful implementation.
• Supporting User Training and Pilot implementation of Digital Field Automation through performance monitoring, analysis and reporting; proposing adjustments informed by user engagement; issue resolution, etc., in line with the Go-to Market strategy.
• Ensuring that all the approvals carried out are strictly as per laid down FINCA Uganda policy, processes and procedures with supporting documentation.
• Ensuring that all documents are properly filed for quick reference and review.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in any business-related field from a recognized University
• At least two years of work experience in Financial /Banking sector with minimum of 1 year in banking operations.

Competencies

• Good supervisory, management and interpersonal skills
• Strong inter-personal skills
• Strong analytical skills
• Effective communication skills (Written and Oral)
• Good time management
• Proactive and logical approach
• Ability to work with computer, ensure speed & accuracy
• Highly organized.

How to Apply:

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org

Deadline: 27th December 2021

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