Several No Experience Teller Job  Opportunities – Banking Assistants – Finance Trust Bank (FTB)

Job Title:    Banking Assistant (Several No Experience Teller Job  Opportunities)

Organisation: Finance Trust Bank (FTB)

Duty Station:  Kampala, Uganda

Reports to: Branch Accountant


About US:

Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged Commercial Bank serving a clientele of over 400,000 depositors and over 23,000 borrowers, through a network of 35 branches country wide. The Bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.


Job Summary:  The Banking Assistant will report to the Branch Accountant and will be based at a branch of the Bank. The incumbent will receive deposits, pay customers’ withdrawals on request, attend to customer complaints and balance cash at the end of day.


Key Duties and Responsibilities:  

  • Receive cash and Cheque deposits from customers in line with the cash management policy.
  • Pay out cash to customers in line with the cash management policy.
  • Receive and verify cash from strong room/ reserve every morning in line with the cash management policy.
  • Balance cash at the end of the day in line with the cash management policy and procedures.
  • Conduct money transfer transactions in line with the money transfers policy.
  • Receive and attend to customers’ inquiries, complaints and requests in line with FTB policies.
  • Open customer accounts in line with the account opening procedures.
  • Enter the customer details, photos and signatures into the system in line with account opening procedures.
  • Grow the customer base by cross selling FTB products to them.
  • Record, forward suggestions from customers and follow up in line with customer care strategy.
  • Provide documents used in banking to customers in line with FTB policies and procedures.
  • Receive and enter ATM, CRB and other applications in line with the FTB policy and procedures.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree from a recognized university
  • Computer Literacy is a MUST.
  • High integrity and sense of confidentiality.
  • Good oral and written communication skills.
  • Good interpersonal and teamwork skills.
  • Smart personal presentation skills.
  • Ability to work under stressful conditions
  • Good customer service skills.
  • Willingness to work upcountry and/or at any branch of the Bank is a requirement.


How to Apply:

All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies of academic testimonials, and a CV to The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.


Deadline: 5th December, 2021.


NB: Only shortlisted candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers are made online.


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