The Ugandan Jobline

Job Title:    Customer Service NOC Engineer
(Entry Level Jobs)

Organisation: Roke
Telkom

Duty Station: Kampala,
Uganda

About US:

Roke Telkom is a
Uganda-based telecommunications company that has been fully licensed since 2006
by the Uganda Communications Commission (UCC) as a Public Service Provider
(capacity Resale, Voice & Data) and Public Infrastructure Provider.

Job Summary:  The Customer Service NOC Engineer (CSNOC) will
be responsible for providing shift-based support, ensuring maximum service
availability and performance on a 24/7/365 basis through effective Monitoring,
Event Management and Incident Management.

Qualifications, Skills and Experience:

·       The ideal candidate must hold a University
degree (BSc) Computer Science, Information Technology, or related field

·       CCNA Certification is an added advantage.

·       A minimum of one (1) year of progressively
responsible experience in an ISP environment.

·       Customer service and end user support
experience.

·       Knowledge of bandwidth monitoring and
utilization tools. Previous interaction with systems such as Sandvine is an
added advantage.

How to Apply:

 All applications should be sent to
jobs@roketelkom.co.ug indicating the position you are applying for in the email
subject. All documents attached should be in pdf format and not larger than
5MB.

Deadline: 30^th March 2021

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