Fresher IT Helpdesk Officer Job Opportunities – Orient Bank


Job Title:    IT Helpdesk Officer

Organization:  Orient

Duty Station:  Kampala,

Reports to: Supervisor/Systems


About US:

Orient Bank is a
leading Private sector commercial bank in Uganda since 1993. Its steady growth
over the last 20 years can be attributed to its professional management and
prudent Lending and investment policy.  The confidence in Orient Bank of the
Ugandan business community in particular and the public in general, is
reflected in its large deposit base. In November 2002 Orient Bank made another
first in this economy by successfully out competing other Banks in taking over
TransAfrica Bank Ltd., (TABL).


Job Summary:  The IT Helpdesk Officer will provide first
line technical service Desk support within the bank’s ICT service.


Key Duties and Responsibilities:  

Act as a
single point of contact for staff regarding technology issues and queries and provide
first and second line support.

diagnose, and resolve technical hardware and/or software issues.

quick resolution and excellent customer service.

unresolved issues to the next level of support personnel.

needed information on IT products or services. Log, maintain and take ownership
of issues in the Help Desk system and provide appropriate reporting

feedback on processes and make recommendations on areas to improve.

technical documentation and service catalog on installation of software,
configuration of hardware and problem troubleshooting.

an asset (hardware & software) database and track changes.

that all necessary reports and information are prepared on time and to the
highest standard of accuracy.

out End of Day functions on the banking applications.

security of the bank’s IT assets and the safety, confidentially and integrity
of data held within bank’s computer systems


Qualifications, Skills and Experience:

ideal candidate must hold a BSc. in Computer Science / Information Technology
or Degree in any field plus postgraduate qualification in IT/Computer Science

One year
of demonstrated experience in an IT related role.

Skills/ Problem solving Knowledge of the operating systems used in the bank

of the network design Knowledge of the minimum space required for the system to
Understanding of Backup recovery procedures

of procedure run up and data for installation and configuration of data bases
Understanding of System development cycles

good customer service orientation

communication skills

to quickly troubleshoot and resolve/ escalate issues as required


How to Apply:

All interested
candidates who meet the criteria indicated above are requested to send their
applications, and updated Curriculum Vitae to the following email:


Deadline: 3rd March 2021 by 5:00pm


Note: Only shortlisted candidates will be contacted


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