Customer Service Jobs – Call Centre Supervisor – Unicaf

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Job Title:    Call Centre Supervisor

Organisation: Unicaf

Duty Station:  Kampala,
Uganda

 

About US:

Unicaf, the leading
online platform in sub-Saharan Africa offering quality higher education degree
programmes in collaboration with UK, US, African and European universities, is
growing and looking for a Call Centre Supervisor in Kampala, Uganda.

 

Job Summary:  The Call Centre Supervisor will mainly support
and provide superior service to customers via phone.

 

Key Duties and Responsibilities:  

·       
Support
and provide superior service to customers via phone

·       
Use
questioning and listing skills that support and effective telephone
conversation

·       
Provide
customers with product and service information

·       
Process
documents, forms and applications

·       
Identify
and escalate priority issues

 

Key Results:

·       
Effective
communication with his/her assigned team members to resolve all issues

·       
Effective
supervision of the daily work of student advisers assigned to his/her team

·       
Effective
evaluation of his/her assigned team members on all evaluation indicators and on
defined evaluation periods

·       
Effective
communication (negotiation) with interested applicants (via phone & email)

·       
Effective
knowledge and presentation of degrees and certificates

·       
Effective
communication with internal departments (via phone, email & personal
presence)

·       
Effective
system (CRM/SIS) updates

·       
Effective
time management

·       
Effective
targets management

 

Qualifications, Skills and Experience:

·       
Excellent
verbal and written command of the English and French language

·       
Excellent
conversational skills through the phone in English and French

·       
Excellent
computer skills (typing skills will be considered an advantage)

·       
Attention
to detail

·       
Excellent
time management

·       
Ability
to reach assigned targets

 

How to Apply:

All candidates
should submit their applications stating “Call Centre Supervisor
(UG-CS-NOV-20)” in the subject line, with a copy of your CV to
vacancies.callcenter@unicaf.org

 

For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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