2 Customer Service Jobs – Relationship Officer – Logbook Finance Product – Platinum Credit (U) Ltd

 Job Title:   Relationship Officer – Logbook Finance Product (2 Job Placements)

Organization: Platinum Credit (U) Ltd

Duty Station: Head Office, Kampala Uganda

About US:

Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary:  The overall job purpose will be to ensure effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities: 

·       Develop and oversee relationships with clients to ensure top level service is provided to clients.

·       Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.

·       Consistent and frequent communication with clients providing complete, concise account information and guidance.

·       Addressing customer concerns and complaints.

·       Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.

·       Ensure assigned portfolio is performing as per company’s set targets.

·       Ensure retention of customers with at least 40% of repeat business from assigned portfolio.

·       Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience:

·       The ideal candidate must hold a Degree in Business Administration or any other relevant field.

·       1-2 years proven experience in Debt Collection preferably in a Financial Institution

·       Knowledgeable about Asset Finance

·       Computer knowledge.

·       Customer Care Experience.

·       Must possess leadership and supervisory skills.

·       Excellent numerical and analytical skills.

·       Excellent interpersonal and communication skills.

How to Apply:

All interested and qualified candidates please submit your application, detailed CV (in Ms Word format) and testimonials (in PDF format)to the address below; (total email size should not exceed 2mb)

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: info@platinumcredit.co.ug

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Deadline: 20th October 2020

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