The Ugandan Jobline

Job Title:   Tech Support Engineer

Organisation: Beyonic

Duty Station: Kampala, Uganda

About US:

Who We Are Founded in Uganda in 2013 to help organizations
transition from cash to digital payments, Beyonic is a fintech startup with a
passion for improving digital financial infrastructure, services, and access
for enterprises operating in emerging market economies. We connect enterprise
customers to millions of base-of-the-pyramid consumers on 25 mobile networks
and >20 banks in 9 countries, and growing. We are looking for a software
engineer to join our technical support team.

Key Duties and Responsibilities:  

 Providing technical support to
internal teams

·       
Proactively test and monitor system performance

·       
Software testing, deployment and support

·       
Systems and database administration,
troubleshooting and maintenance

·       
Ensure customer satisfaction and provide
professional technical customer support

·       
Tag, track, analyse, and resolve L2-L3 queries
through Intercom

·       
Communicate and coordinate closely with L1-L2
support colleagues and other internal and technical teams as necessary

·       
Work with the customer support team members and
other Beyonic team members to resolve customer queries as quickly and
efficiently as possible.

·       
Document and track technical customer support
issues and suggest and implement long term solutions to key tech support issues

Providing technical support to external customers

·       
Communicate and respond promptly to L2-L3
customer inquiries through various channels -Mobile Phone, Email, Skype,
WhatsApp and Intercom

·       
Acknowledge and resolve customer complaints

·       
Set up customer accounts, including set up
sub-organizations, create users, add rules, add wallets and do deactivations

·       
Liaise with third-party partners e.g. the
Telecoms, banks, and other stakeholders, to investigate and resolve relevant
arising technical queries

Other responsibilities:

·       
Other tasks as reasonably assigned

Qualifications, Skills and Experience:

·       
The applicant must hold a Bachelors (BSc) in
Electrical, Telecommunications and/or Software Engineering or equivalent work
experience

·       
Two years of experience as an advanced
programmer or equivalent experience in required technologies

·       
Fintech, tech, finance, banking, customer and
technical support, start-up/entrepreneurial experience all significant
advantages

Programming languages, databases & frameworks

·       
Strong, demonstrable experience in Python and
Django

·       
Working knowledge of Java, C#/.Net and PHP are a
plus

·       
Experience with highly-available distributed
systems

·       
Experience with MySQL

·       
Knowledge of Celery, RabbitMQ, Git and Mercurial
are a plus

·       
Knowledge of TDD and Agile software development
are a plus

Software development methodology & tools:

·       
Understanding of Test Driven Development and
agile software development methodology and tools

·       
Familiarity with distributed version control
systems and continuous integration tools

·       
Familiarity with Google cloud compute engine is
a plus

Operating systems:

·       
Linux/Unix administration, programming,
deployment

·       
Working knowledge of programming on Windows

·       
Mobile: Android and IOS software development
skills are a plus

·       
Recruitment Criteria We are looking for
candidates who are passionate, solutions-focused, outputs-driven, organized,
and self-motivated

·       
Strong English language communication skills
(written and verbal);

·       
Organized, proactive, flexible, and hands-on
approach to your work;

·       
Skilled at solving problems and finding solutions
under pressure.

How to Apply:

All candidates should submit their updated CVs, three
verifiable references, and a letter of interest to​carina@beyonic.com and copy ​cecilia.wachira@beyonic.com
In your letter, please addresses some or all of the below:

·       
What motivates you and how you, in turn, prefer
to work with others

·       
Why you want to work with Beyonic

·       
What specifically would you bring to Beyonic’s
global technical support team

Deadline: 10^th
March 2020

For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs