The Ugandan Jobline

Job Title:   Senior Customer Care
Officer

Organization: National
Medical Stores (NMS)

Duty Station: Entebbe,
Uganda

Report to:
Chief Clients Services Officer

About US:

National Medical
Stores is an autonomous Corporation that was established by an Act of
Parliament 1993. Our mandate is to procure, store and distribute medicines and
other medical supplies to public health facilities in Uganda.

Job Summary:  The Senior Customer Care Officer will be
responsible for planning, implementing and ensuring efficient operation of
customer care services in NMS including Clients Services programmes.

Key Duties and Responsibilities: 

• Dealing with customer complaints, queries and request of information
• Providing an input to development of the NMS’s customer related
  policies
• Be responsible for the management of the customer care information
• Liaising with Senior Research Officer& M&E Officer to
  develop and disseminate customer-relevant related training and education
  materials
• Promptly providing answers to customer’s complaints and queries
  related to deliveries
• Making recommendations in relation to resolutions of customer issues
• Contributing to the discussion and development of customer care
  policy
• Dealing with difficult situations in a friendly manner and strive to
  speedy solutions
• Ensuring that both an appropriate and adequate investigation takes
  place in all cases. This includes the recording of all communications
  between the various parties and ensuring that all information is taken
  into consideration
• Preparing daily, weekly, Monthly statistical reports as appropriate
• Inputting to the development and ongoing updating of information of
  NMS website
• Providing support in the development of a customer care standards
  charter for NMS
• Assisting the Chief Clients Services Officer            in ensuring that all relevant standards within the
  customer Charter are met
• To identify any risk(s) noted during the course of execution of your
  duties and formally report to your immediate supervisor

Qualifications, Skills and Experience: 

• The applicant for the National Medical Stores (NMS) Senior Customer
  Care Officer job must hold a Degree of Business Administration or Honours
  degree of Bachelor of commerce (Marketing)
• In addition, either a Diploma in Pharmacy/Dispensing, Nursing, or
  Clinical Medicine and Community Health
• Four years of working experience in customer care in a reputable
  organization
• Computer Literacy skills

How to Apply:

All suitably
qualified and interested candidates should send their application letters with
updated CVs, copies of the academic documents/ transcripts, documents
supporting your work experience, names and contact details of three
professional referees addressed and delivered to the Head of Human Resource and
Support Services, National Medical Stores (NMS), Plot 4-12, Nsamizi Road, P.O
Box 16, Entebbe, Uganda.

Deadline: 9^th September 2019

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