The Ugandan Jobline

Job Title:  Help Desk Assistant (No Experience Jobs)

Organisation: World
Vision International

Reports to: 
Project Coordinator

Duty Station: 
Uganda

About US:

World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”

Key Duties and Responsibilities: 

• Take lead in compilation, generation and update of the master
  beneficiary list converted from the Passenger Manifests in order to
  facilitate the process of timely generation of a beneficiary list for food
  distributions.
• Perform Routine data processing and entry and assist in data
  analysis & preparation of monthly complaint reports.
• Take lead in the generation of a complaint log indicating their
  resolution and status per complaint registered.
• Take lead in the establishment of Complaint Response Mechanism
  committee consisting of WFP, OPM, UNHCR and WVU.
• Participate in the setup of a Robust Community help desk as a forum
  to receive community issues and provide timely feedback
• Participate in the process of selection and establishment of
  volunteers to support the community help desk committees at the settlement
  level.
• Prepare monthly and Quarterly CRM progress reports.
• Ensure all complaints from the communities are documented, processed
  and responded back to the complainers.
• Facilitate the process of dissemination of findings to the Field
  teams.
• Take lead in documentation of best practices, lessons learnt in
  Complaint response Mechanism.
• Take lead in the documentation of human interest and success stories
  on the complaint response Mechanism.
• Help to train volunteers and beneficiaries on Community Response
  Mechanism (CRM), and in dissemination of Humanitarian Accountability
  monthly reports to project staff.
• Strengthen the role of the Complaints Management Committees (CMCs)
  to handle and record complaints.
• Back stop, mentor and support the community help desk Assistants and
  community help desk committees.

Qualifications, Skills and Experience: 

• The applicant for the World Vision Help Desk Assistant job placement
  should preferably hold a Diploma in Development studies, Social Sciences
  and any other related discipline.
• Computer literate with proficiency in Ms. Excel and Ms. word
• This position requires a person who is self-starter, who can
  accomplish the task with minimal or no supervision. He/she should be able
  to cooperate with other units. He/she must be keen on details and well
  organized individual.
• Past experience preferable with in an emergency refugee setting.
• Experience in database management.
• Strong interpersonal and intra personnel skills.
• Multi diversity and ability to easily establish rapport
• Knowledge of the local languages is an added advantage i. e Arabic,
  Madi

How to Apply:

All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.

Click
Here

Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.

Deadline: 14^th September 2019

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