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No Experience Diploma Jobs - Help Desk Assistants - World Vision International


Job Title:  Help Desk Assistant (No Experience Jobs)
Organisation: World Vision International
Reports to:  Project Coordinator
Duty Station:  Uganda

About US:
World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 41 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness. Our prayer for every Heart, the will to make it so.”
   
Key Duties and Responsibilities: 
  • Take lead in compilation, generation and update of the master beneficiary list converted from the Passenger Manifests in order to facilitate the process of timely generation of a beneficiary list for food distributions.
  • Perform Routine data processing and entry and assist in data analysis & preparation of monthly complaint reports.
  • Take lead in the generation of a complaint log indicating their resolution and status per complaint registered.
  • Take lead in the establishment of Complaint Response Mechanism committee consisting of WFP, OPM, UNHCR and WVU.
  • Participate in the setup of a Robust Community help desk as a forum to receive community issues and provide timely feedback
  • Participate in the process of selection and establishment of volunteers to support the community help desk committees at the settlement level.
  • Prepare monthly and Quarterly CRM progress reports.
  • Ensure all complaints from the communities are documented, processed and responded back to the complainers.
  • Facilitate the process of dissemination of findings to the Field teams.
  • Take lead in documentation of best practices, lessons learnt in Complaint response Mechanism.
  • Take lead in the documentation of human interest and success stories on the complaint response Mechanism.
  • Help to train volunteers and beneficiaries on Community Response Mechanism (CRM), and in dissemination of Humanitarian Accountability monthly reports to project staff.
  • Strengthen the role of the Complaints Management Committees (CMCs) to handle and record complaints.
  • Back stop, mentor and support the community help desk Assistants and community help desk committees.


Qualifications, Skills and Experience: 
  • The applicant for the World Vision Help Desk Assistant job placement should preferably hold a Diploma in Development studies, Social Sciences and any other related discipline.
  • Computer literate with proficiency in Ms. Excel and Ms. word
  • This position requires a person who is self-starter, who can accomplish the task with minimal or no supervision. He/she should be able to cooperate with other units. He/she must be keen on details and well organized individual.
  • Past experience preferable with in an emergency refugee setting.
  • Experience in database management.
  • Strong interpersonal and intra personnel skills.
  • Multi diversity and ability to easily establish rapport
  • Knowledge of the local languages is an added advantage i. e Arabic, Madi

How to Apply:
All suitably qualified candidates are encouraged to apply online by visiting World Vision International’s e-recruitment jobs portal at the web link below.


Please follow instructions on How to Create Account and Profile at World Vision’s e-recruitment portal.  Qualified female candidates are particularly encouraged to apply.

Deadline: 14th September 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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