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UN Human Resources Officer Jobs - United Nations Regional Service Centre Entebbe (RSCE)

Job Title:             Service Line Manager / Human Resources Officer
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-Human Resources-RSCE-117815-F-Entebbe (M)
Grade: P4

About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.

The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.

Key Duties and Responsibilities:  Within limits of delegated authority, the Service Line Manager / Human Resources Officer will be responsible for the following duties:
Efficient Service delivery to Client Missions
  • Provides high quality leadership to the Service Line in the RSCE ensuring efficient and effective HR service delivery to all Missions in Africa by improving the performance of the individual HR staff and the Service Line as a whole;
  • Builds strong and valuable relationships with Senior Managers in Client Missions external stakeholders and HR counterparts including Human Resources Division, Department of Operations Support (HRSD/DOS) in UNHQ to improve service delivery;
  • Ensures that the operations teams deliver their planned outputs and that their agreed targets are met in line with the HRM KPI and customer service standards;
  • Ensures that processes for tasks such as recruitment of HR staff in the service line, employee relations, change management and systems are in place and are dealt with correctly and effectively;
  • Plans, organizes, and directs the operations and activities related to the Human Resources
Information Systems' functions in consultation with the stakeholders of Client Missions;
  • Provides leadership in coordinating the activities of the Service Line in supporting client missions to ensure compliance with all applicable HR Policies, Rules and regulations;
  • Provides support and works closely with the team Leads in developing, implementing, and evaluating work plans and activities;
  • Provides oversight and guidance to the Service Line Team Leads, administration, and staff on all human resources automated systems;
  • Coordinates, implements, and manages processes through Inspira Human Resources
Information Systems;
  • Identifies optimal solutions that meet the needs of the Human Resources Unit by recommending process improvements and system enhancements;
  • Manages and oversees employee information collection, analysis and reporting; supervises the collection of data and its integrity;
  • Collaborates with the Information Management Unit (IMU) of UNHQ to develop plans for proposed systems, functionalities, and enhancements;
  • Optimizes processes, policies and systems for the Service Line Operations and implements continuous improvement actions for the Service Line;
  • Proposes and implements change management for Service Line Operations to achieve and improve results;
  • Supports client orientation approach to service delivery and helps stakeholders in understanding changes in the business environment;
Human Resources Management
  • Leads a team of HR officers and assistants in administration of entitlements and benefits, contract management and other operational and transactional activities to client missions (organizes and supervises the work of the staff under his/her responsibility; coaches them; identifies needs for continuous learning);
  • Advises the HR staff in the service line on the implementation of United Nations policies and practices on entitlements;
  • Reviews requests for exceptions in the application of processes, and if justified, submits to UNHQ for escalating with HRSD/DOS as appropriate ;
  • Advises and counsels HR staff in RSCE on their rights, responsibilities, code of conduct and difficulties associated with work plan and entitlements;

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations Regional Service Centre Entebbe (RSCE) Service Line Manager / Human Resources Officer job opportunity should hold an advanced University degree (Master's degree or equivalent) in Human Resources Management, business or public administration, social science, education or related field is required. A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
  • Professional Certification in Human Resources Management or equivalent is desirable.
  • At least seven years of progressively responsible experience in human resources management, administrative services or related area is required.
  • Practical experience with the planning and delivery of human resources services in conflict and post-conflict field operations mounted by the United Nations (including UN peacekeeping, political missions, agencies, funds and programs) or similar international or non-governmental organization(s) is required.
  • Experience managing staffing, administration, and talent acquisition using enterprise resource platforms is required.
  • Hands-on experience with UN Human Resources/Administrative procedures and knowledge of UN Information Management Systems is desirable.
  • Experience implementing change management initiatives is desirable.
  • Experience in a shared service centre or operation is desirable.
  • Languages: fluency in written and spoken English is required. Knowledge of French is desirable.

  • Professionalism: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
  • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
  • Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
  • Judgement/Decision-Making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision; Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary
How to Apply:
All suitably qualified and interested candidates who wish to join the United Nations should apply online at the link below.

Deadline: 26th July 2019

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