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Job
Title:              Business
Support Assistant (IT Operations Assistant)

Organization: United
Nations World Food Programme (WFP)

Duty Station: 
Mbarara, Uganda

Reports to:
Programme Policy Officer/Programme Associate

Grade: SC4

About US:

The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.

Job Summary:  The Business Support Assistant (IT Operations
Assistant) will be responsible to deliver standard software and hardware
support services, as well as monitoring and maintaining a wide range of
information sources, to contribute to the effective delivery of IT services.
The jobholder will deliver standard software and hardware support services, as
well as monitoring and maintaining a wide range of information sources, to
contribute to the effective delivery of IT services.

Key Duties and Responsibilities: 

• Carry-out system and equipment maintenance tasks, such as back-up
  system data and system protection, to ensure they are running effectively
  and enable easy and efficient use.
• Undertake basic, monitoring and troubleshooting of server systems to
  ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the
  correct application of technology
• Receive and inspect all incoming assets and report discrepancies in
  IT materials inventory to senior colleagues to ensure materials are
  effectively tracked.
• Perform basic beta testing and support the roll out of new versions
  of centrally supported software to ensure software is operational for WFP
  staff.
• Ensure information is up to date and accurate within inventories,
  databases, websites, and archives to support senior officers in managing
  these systems.
• With direction from senior colleagues, collect information to be
  included in standard materials such as training documentation and web
  content to contribute to the availability of information about services
  and products.
• Follow set emergency response processes and procedures as required
  to provide support in enabling emergency food assistance needs to be met.
• Identify any issues in the programme and report them to the relevant
  senior staff at the field level.
• Any further duties as assigned by the field office leadership.

Qualifications, Skills and Experience:

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) Business Support Assistant (IT Operations Assistant) job placement
  should hold a University degree in IT related discipline
• A minimum of three years of relevant work experience in IT from a
  reputable organization;
• Language: Fluency
  in English. Fluency in Swahili is an added advantage. Working Knowledge in
  one of the local languages spoken in South West Uganda

Desired:

• Academic or professional experience in computer science.
• Previous experience resolving level 1 IT issues is desired

Competencies:

• Governance, Strategy and Architecture: Demonstrates awareness of overall IT
  governance structure and system architecture development to support the
  process and assist in design of interaction between systems
• Change Implementation, Project management, Planning and
  Optimization: Has basic
  understanding of project management principles to provide basic estimates
  on timing, resource utilisation and costs to facilitate the project
  planning process.
• Technical Expertise:
  Understands technical aspects of own job and applies them in a thorough
  and systematic manner to analyze customer’s technical issues and offer
  value adding advice and/or solutions.
• Service Management:
  Understands and follows the established standards and protocols for
  service excellence within own domain to maintain quality of delivery and
  high levels of customer satisfaction.
• Client Management:
  Demonstrates working understanding of existing hardware, software, servers
  and network management to resolve users’ routine problems using WFP’s
  established processes and tools.
• Procurement and Contract Management: Assists in the technology selection
  process by collating information on vendors and/or products for evaluation
  against criteria.

NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply

How to Apply:

All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.

Click
Here

Deadline: 21^st July 2019

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