National Information & Communication Technology Coordinator NGO Jobs – SOS Children’s Villages

Job Title:       National Information &
Communication Technology Coordinator

Organization: SOS
Children’s Villages

Reports to: National

Duty Station: Entebbe,

About US:

SOS Children’s
Villages Uganda is an indigenous non-government, social development
organisation affiliated to SOS Children’s Villages International, a worldwide
child care organisation, currently running Children’s Villages and other
projects in 135 countries around the world. SOS has been working in Uganda since
1991, and runs Children’s Villages and other projects at Kakiri, Entebbe
(Abaita Ababiri), Gulu and in Fort Portal – Kabarole district.

Job Summary:  The National Information & Communication
Technology Coordinator is responsible for effective operation of the
information and communication technology infrastructure and services across the
SOS Children’s Villages Uganda. In cooperation with the Regional ICT Director /
Advisor, the NITC implements SOS Children’s Villages international, global and
regional ICT goals, policies and standards in the Member Association (MA). He /
she designs and maintains the connectivity, infrastructure and ICT services
architecture that support and facilitate the business needs in the National
Office and the SOS Programme Locations. He / she ensures reliable ICT services
in terms of availability, security and business continuity. As a member of the
National Management Team, the NITC contributes to the development of SOS
Children’s Villages Uganda strategies and operations. He / she works closely
with the Management and the various national functions in providing technical
and strategic advices on how to achieve operational efficiency, better support
the programme implementation and bringing new innovations to the work of SOS
Children’s Villages Uganda.

Key Duties and Responsibilities: 

Implementation of
Minimum ICT Standards, IT Security and Business Continuity Policies

  • Design, implement and manage the NO and programme locations’ ICT
    infrastructure including LANs and WANs, Wi-Fi, networks, computers,
    laptops and servers across the MA.
  • Ensure the strict implementation and roll out of the approved Global
    / Regional ICT minimum standards for hardware and software across the NO
    and programme locations.
  • Plan, design and execute the internet bandwidth requirements in
    accordance with the global and regional IT security guidelines, number of
    users and business applications running.
  • Implement the global and regional IT Security guidelines to ensure
    the systems, servers and users’ data are protected from threats.
  • Implement the global and regional disaster recovery and business
    continuity measures to ensure smooth operations of SOS and eliminate
  • Execute technical measures of content filtering, to ensure the
    proper use of the business internet connection and the protection of the
    MA’s operations from internet and cyber threats. 
  • Ensure all systems, software and hardware operated in SOS Children’s
    Villages Uganda are officially licensed and has the latest security
    patches, updates and firmware.
  • Provide onsite and remote support for the user’s daily technical
    issues and provide timely and effective solutions.
  • Maintain an up-to date ICT documentation of all ICT services in
    place, infrastructure, hardware, network, licenses, access credentials and
    any ICT related service or contracts.
  • Conduct quarterly stock taking and inventory of the ICT assets
    across the MA.

ICT Management

  • Develop and maintain up-to-date (3 years) national ICT plan for the
    entire MA.
  • Evaluate the NO and programme locations’ technology use and needs
    and recommend improvements, such as hardware and software upgrades.
  • Execute and respond to the regular operational and reporting tasks
    in time and quality as requested by the Regional ICT Director/Advisor.
  • Conduct regular visits to audit the ICT systems in the various
    programme locations.
  • Develop usage policy guidelines for the users to ensure the
    adherence of the organisation code of conduct and IT security policies.
  • In close cooperation with the HR department, the NITC technically
    administrator the MA email accounts portal, in strict adherence of the
    organisation code of conduct and user’s privacy.
  • Submit, execute and track the ICT budget for the national office and
    the programme locations.
  • in accordance to the national guidelines and procedures
  • Co-lead/endorse the ICT equipment and services procurement and
    ensure the global and regional minimum ICT standards are followed for the
    procured equipment and services.
  • Review ICT services contracts, recommend adjustments, changes and
    endorse it to the management for approval.

Cross Functional
and Management Support

  • Server as active member of the National Management Team, with
    responsibility to promote the functions goals, consult the management on
    technology related issues and safeguard the implementation of the global,
    regional and national ICT goals.
  • Support the management and the functions in the development of
    business requirements for business applications customization /
    acquisition (strictly under the approval of the Regional ICT Director and
    in accordance to the Global Application Lifecycle Management policy).
  • Lead the product selection and vendor assessment for
    non-global/regional ICT software.
  • Support the programme team with innovative ideas of integrating
    technology components (ICT for Development) in the existing/new programmes
    to better service the beneficiaries.
  • Support the ICT capacity building and trainings activities for the
    co-workers, in close cooperation with the HR department, by analysing
    areas of training needs and recommend training agencies.
  • Organise high-level strategic and management trainings in the areas
    of ICT which support the implementation of the global and regional ICT
  • Participates in regional knowledge sharing processes, regional ICT
    activities and serve as active member of the region’s ICT network.
  • Perform additional responsibilities and duties as requested by the
    ND within the frame of the technical and managerial areas of expertise.

Special Authority
of the NICT

  • Member of the National Management Team
  • Access to all national server rooms, administrator privilege for the
    servers and workstations
  • Validation / Endorsement / Approval of the procurement of ICT
    equipment and services
  • The Employee provides direct supervision to the following co-workers
    (if any):
  • Local and external ICT technicians (if assigned in the Member

Qualifications, Skills and Experience: 

  • The ideal candidate must hold a Bachelor’s Degree in Computer
    Science, Information Technology or related field with a Postgraduate qualification
    in Administration, Project Management, IT or related field.
  • Microsoft Certified IT Professional (MCITP) or Cisco (CCNA) is an
    added advantage.
  • Four years of system administration experience.
  • Demonstrated knowledge in cloud applications, Microsoft Suite of
  • Proven ICT technical experience of supporting users and systems in a
    large and complex organization.
  • Sound experience in hardware and software maintenance, network
    management, software development, website development and systems administration.
  • Demonstrate high levels of accountability in delivery of ICT
    services and management of resources.
  • Demonstrate in depth knowledge of Windows server and client
  • Active directory management and group policy administration.
  • Ability to stay up to date with current and upcoming ICT trends and
  • Knowledge and experience in Virtualization (Hyper-V)
  • Demonstrated ability in hardware, software and network systems
    troubleshooting (ability to analyse and resolve technical issues)
  • Results oriented and ability to communicate effectively to MA
    leadership on ICT Operations.
  • Very good knowledge in IT Security, Backup and Disaster Recovery,
    BCM planning.
  • Excellent influencing, negotiation and interpersonal gains.
  • Knowledge and experience with Cloud.
  • Fluency in English – oral and written.

Preferred:  ITIL

How to Apply:

All candidates
should submit their applications, updated CVs and academic documents to the
address below:

HR &
Administration Manager

SOS Children’s
Village Uganda

Email to:

Deadline: 26th July 2019 by 2:00pm

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