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Job Title:       National Information &
Communication Technology Coordinator

Organization: SOS
Children’s Villages

Reports to: National
Director

Duty Station: Entebbe,
Uganda

About US:

SOS Children’s
Villages Uganda is an indigenous non-government, social development
organisation affiliated to SOS Children’s Villages International, a worldwide
child care organisation, currently running Children’s Villages and other
projects in 135 countries around the world. SOS has been working in Uganda since
1991, and runs Children’s Villages and other projects at Kakiri, Entebbe
(Abaita Ababiri), Gulu and in Fort Portal – Kabarole district.

Job Summary:  The National Information & Communication
Technology Coordinator is responsible for effective operation of the
information and communication technology infrastructure and services across the
SOS Children’s Villages Uganda. In cooperation with the Regional ICT Director /
Advisor, the NITC implements SOS Children’s Villages international, global and
regional ICT goals, policies and standards in the Member Association (MA). He /
she designs and maintains the connectivity, infrastructure and ICT services
architecture that support and facilitate the business needs in the National
Office and the SOS Programme Locations. He / she ensures reliable ICT services
in terms of availability, security and business continuity. As a member of the
National Management Team, the NITC contributes to the development of SOS
Children’s Villages Uganda strategies and operations. He / she works closely
with the Management and the various national functions in providing technical
and strategic advices on how to achieve operational efficiency, better support
the programme implementation and bringing new innovations to the work of SOS
Children’s Villages Uganda.

Key Duties and Responsibilities: 

Implementation of
Minimum ICT Standards, IT Security and Business Continuity Policies

• Design, implement and manage the NO and programme locations’ ICT
  infrastructure including LANs and WANs, Wi-Fi, networks, computers,
  laptops and servers across the MA.
• Ensure the strict implementation and roll out of the approved Global
  / Regional ICT minimum standards for hardware and software across the NO
  and programme locations.
• Plan, design and execute the internet bandwidth requirements in
  accordance with the global and regional IT security guidelines, number of
  users and business applications running.
• Implement the global and regional IT Security guidelines to ensure
  the systems, servers and users’ data are protected from threats.
• Implement the global and regional disaster recovery and business
  continuity measures to ensure smooth operations of SOS and eliminate
  downtime.
• Execute technical measures of content filtering, to ensure the
  proper use of the business internet connection and the protection of the
  MA’s operations from internet and cyber threats. 
• Ensure all systems, software and hardware operated in SOS Children’s
  Villages Uganda are officially licensed and has the latest security
  patches, updates and firmware.
• Provide onsite and remote support for the user’s daily technical
  issues and provide timely and effective solutions.
• Maintain an up-to date ICT documentation of all ICT services in
  place, infrastructure, hardware, network, licenses, access credentials and
  any ICT related service or contracts.
• Conduct quarterly stock taking and inventory of the ICT assets
  across the MA.

ICT Management

• Develop and maintain up-to-date (3 years) national ICT plan for the
  entire MA.
• Evaluate the NO and programme locations’ technology use and needs
  and recommend improvements, such as hardware and software upgrades.
• Execute and respond to the regular operational and reporting tasks
  in time and quality as requested by the Regional ICT Director/Advisor.
• Conduct regular visits to audit the ICT systems in the various
  programme locations.
• Develop usage policy guidelines for the users to ensure the
  adherence of the organisation code of conduct and IT security policies.
• In close cooperation with the HR department, the NITC technically
  administrator the MA email accounts portal, in strict adherence of the
  organisation code of conduct and user’s privacy.
• Submit, execute and track the ICT budget for the national office and
  the programme locations.
• in accordance to the national guidelines and procedures
• Co-lead/endorse the ICT equipment and services procurement and
  ensure the global and regional minimum ICT standards are followed for the
  procured equipment and services.
• Review ICT services contracts, recommend adjustments, changes and
  endorse it to the management for approval.

Cross Functional
and Management Support

• Server as active member of the National Management Team, with
  responsibility to promote the functions goals, consult the management on
  technology related issues and safeguard the implementation of the global,
  regional and national ICT goals.
• Support the management and the functions in the development of
  business requirements for business applications customization /
  acquisition (strictly under the approval of the Regional ICT Director and
  in accordance to the Global Application Lifecycle Management policy).
• Lead the product selection and vendor assessment for
  non-global/regional ICT software.
• Support the programme team with innovative ideas of integrating
  technology components (ICT for Development) in the existing/new programmes
  to better service the beneficiaries.
• Support the ICT capacity building and trainings activities for the
  co-workers, in close cooperation with the HR department, by analysing
  areas of training needs and recommend training agencies.
• Organise high-level strategic and management trainings in the areas
  of ICT which support the implementation of the global and regional ICT
  polices.
• Participates in regional knowledge sharing processes, regional ICT
  activities and serve as active member of the region’s ICT network.
• Perform additional responsibilities and duties as requested by the
  ND within the frame of the technical and managerial areas of expertise.

Special Authority
of the NICT

• Member of the National Management Team
• Access to all national server rooms, administrator privilege for the
  servers and workstations
• Validation / Endorsement / Approval of the procurement of ICT
  equipment and services
• The Employee provides direct supervision to the following co-workers
  (if any):
• Local and external ICT technicians (if assigned in the Member
  Associations)

Qualifications, Skills and Experience: 

• The ideal candidate must hold a Bachelor’s Degree in Computer
  Science, Information Technology or related field with a Postgraduate qualification
  in Administration, Project Management, IT or related field.
• Microsoft Certified IT Professional (MCITP) or Cisco (CCNA) is an
  added advantage.
• Four years of system administration experience.
• Demonstrated knowledge in cloud applications, Microsoft Suite of
  applications,
• Proven ICT technical experience of supporting users and systems in a
  large and complex organization.
• Sound experience in hardware and software maintenance, network
  management, software development, website development and systems administration.
• Demonstrate high levels of accountability in delivery of ICT
  services and management of resources.
• Demonstrate in depth knowledge of Windows server and client
  technologies;
• Active directory management and group policy administration.
• Ability to stay up to date with current and upcoming ICT trends and
  practices.
• Knowledge and experience in Virtualization (Hyper-V)
• Demonstrated ability in hardware, software and network systems
  troubleshooting (ability to analyse and resolve technical issues)
• Results oriented and ability to communicate effectively to MA
  leadership on ICT Operations.
• Very good knowledge in IT Security, Backup and Disaster Recovery,
  BCM planning.
• Excellent influencing, negotiation and interpersonal gains.
• Knowledge and experience with Cloud.
• Fluency in English – oral and written.

Preferred:  ITIL
Certificate

How to Apply:

All candidates
should submit their applications, updated CVs and academic documents to the
address below:

HR &
Administration Manager

SOS Children’s
Village Uganda

Email to: nationaloffice@sosuganda.org

Deadline: 26^th July 2019 by 2:00pm

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