The Ugandan Jobline

Job Title:        Credit Officer (Several Job
Opportunities)

Organization: SolarNow

Duty Station: Kampala,
Uganda

Reports to: Credit
Team Leader

About SolarNow:

To tackle this,
SolarNow sells quality solar products and suitable appliances ranging from
small household systems capable of powering a lights, radio, phone, TV and/or
fridge to much larger systems suitable for offices, schools and machinery.
Increasingly SolarNow is also catering to the needs of off-grid farmers by
providing irrigation solutions and other agricultural appliances. SolarNow
provides credit and service that allows customers to spread payments over 24
months and receive service for 5 years. The company has over 1,000 employees
and a network of 50 branches in Uganda and 15 branches in Western Kenya. There
are concrete plans to expand within and beyond these territories.

Job Summary:  The Credit Officer will manage a portfolio of
clients for a branch, several branches or specific client profiles ensuring our
services are delivered to protect the client from financial issues, incorrect
products or bad services, maintaining a healthy credit portfolio supporting in
creating happy clients and in financially sustainable SolarNow.

Key Duties: 

Delivering a Client
Centric Service

• Follow company policies to protect clients from over-finance,
  incorrect sizing and service cases by assessing, monitoring and visiting
  clients to ensure easy repayments for the client, highlighting cases of
  negligence.
• Maintain awareness of client portfolio – confirm issue with the
  client (by verification of CSO visits), enabling insights for delayed
  payment to prevent future default and protect client from potential
  repossessions.

Maintaining a
Healthy Portfolio

• Ensure all documentation is provided by clients and reviewed
  appropriately for correct assessments, with verbal and physical
  verification after installation.
• Ensure that repayment is made, working with all CSOs, Clients and
  Service officers; protecting clients from losing their systems to
  repossession, mainly due to preventive measures including verification of
  resolution for service cases. In cases delaying more than 30 days you
  actively visit to take action on the client not paying through recovery.
• [Officer and Senior Officer – actively support Junior Officers to
  understand the requirements of assessment, monitoring and verification of
  clients.]

Key Responsibilities: 

Before the
installation (Awareness, Selection, and Acquisition):

• You do a good credit assessment ensuring that it is within policy and
  both client and company are protected from loss or fraud. You ensure the
  client understands the process and support in ensuring smooth working of
  the process

After the
installation (Monitoring, Service, Upgrade, Referral):

• Ensure clients do timely payments through calls and /or physical
  visits
• You support the client when there is a technical problem through
  ensuring reporting of the problem and updates on progress.
• When the client cannot or has not paid the installment on time, you
  find out what caused the delinquency and what can be done to help the
  client.
• You proactively share findings and solutions with peers and company.
• You confirm if and when the client is ready to upgrade and support
  clients through the upgrade process

After the
Installation (Delinquent client management)

• You may join a specialist team that has the resources and time to
  handle cases that are potentially hard to solve, the team will be referred
  to as the recovery team.
• Your personal and team aim will be to limit write offs by offering
  good solutions and support to clients and branches where the relationship
  is degrading
• You will work with your fellow colleagues and direct supervisor to
  solves cases with clients and provide feedback internally for process
  improvements. In worst cases, you and the direct manager will prepare a
  legal case against a client or other parties, then hand this over to the
  Legal Team. 
• At all times you will aim to put safety first, always taking into
  account personal safety.

Qualifications, Skills and Experience: 

• The ideal candidate for the Solarnow Credit Officer job placement
  must hold a Bachelor’s degree in Microfinance, Business, accounting or
  related field of studies;
• At least two years’ experience in microfinance, accounting or
  related field
• Proven track record of success in sales, credit and marketing.
• Excellent communication skills and people management skills.
• Listening and interpersonal skills are key to this position.
• Ability to interact effectively with clients and other internal
  departments is required.
• Keen attention to detail and the ability to work as part of a team
  is required.
• Confident, driven and a self-starter.
• Highly motivated and passionate about work.
• Excellent interpersonal skills with the ability to work well in a
  team.

Compensation and benefits: Salary and benefits are competitive, commensurate with experience.

How to Apply: 

All suitably qualified
and interested candidates are encouraged to send their applications to the
Human Resource Manager, SolarNow Uganda Services via e-mail to
recruitmentug@solarnow.eu with their updated CVs (no other documents). Please
use the following subject: Application for Credit Officer – “Your Name”.

recruitmentug@solarnow.eu

Deadline: 22^nd June 2019

NB: SolarNow
will review applications based on a first come first serve basis and might
close the vacancy ahead of schedule should a suitable candidate haven been
found.

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