Several Credit Officer Job Opportunities – SolarNow

Job Title:        Credit Officer (Several Job

Organization: SolarNow

Duty Station: Kampala,

Reports to: Credit
Team Leader

About SolarNow:

To tackle this,
SolarNow sells quality solar products and suitable appliances ranging from
small household systems capable of powering a lights, radio, phone, TV and/or
fridge to much larger systems suitable for offices, schools and machinery.
Increasingly SolarNow is also catering to the needs of off-grid farmers by
providing irrigation solutions and other agricultural appliances. SolarNow
provides credit and service that allows customers to spread payments over 24
months and receive service for 5 years. The company has over 1,000 employees
and a network of 50 branches in Uganda and 15 branches in Western Kenya. There
are concrete plans to expand within and beyond these territories.

Job Summary:  The Credit Officer will manage a portfolio of
clients for a branch, several branches or specific client profiles ensuring our
services are delivered to protect the client from financial issues, incorrect
products or bad services, maintaining a healthy credit portfolio supporting in
creating happy clients and in financially sustainable SolarNow.

Key Duties: 

Delivering a Client
Centric Service

  • Follow company policies to protect clients from over-finance,
    incorrect sizing and service cases by assessing, monitoring and visiting
    clients to ensure easy repayments for the client, highlighting cases of
  • Maintain awareness of client portfolio – confirm issue with the
    client (by verification of CSO visits), enabling insights for delayed
    payment to prevent future default and protect client from potential

Maintaining a
Healthy Portfolio

  • Ensure all documentation is provided by clients and reviewed
    appropriately for correct assessments, with verbal and physical
    verification after installation.
  • Ensure that repayment is made, working with all CSOs, Clients and
    Service officers; protecting clients from losing their systems to
    repossession, mainly due to preventive measures including verification of
    resolution for service cases. In cases delaying more than 30 days you
    actively visit to take action on the client not paying through recovery.
  • [Officer and Senior Officer – actively support Junior Officers to
    understand the requirements of assessment, monitoring and verification of

Key Responsibilities: 

Before the
installation (Awareness, Selection, and Acquisition):

  • You do a good credit assessment ensuring that it is within policy and
    both client and company are protected from loss or fraud. You ensure the
    client understands the process and support in ensuring smooth working of
    the process

After the
installation (Monitoring, Service, Upgrade, Referral):

  • Ensure clients do timely payments through calls and /or physical
  • You support the client when there is a technical problem through
    ensuring reporting of the problem and updates on progress.
  • When the client cannot or has not paid the installment on time, you
    find out what caused the delinquency and what can be done to help the
  • You proactively share findings and solutions with peers and company.
  • You confirm if and when the client is ready to upgrade and support
    clients through the upgrade process

After the
Installation (Delinquent client management)

  • You may join a specialist team that has the resources and time to
    handle cases that are potentially hard to solve, the team will be referred
    to as the recovery team.
  • Your personal and team aim will be to limit write offs by offering
    good solutions and support to clients and branches where the relationship
    is degrading
  • You will work with your fellow colleagues and direct supervisor to
    solves cases with clients and provide feedback internally for process
    improvements. In worst cases, you and the direct manager will prepare a
    legal case against a client or other parties, then hand this over to the
    Legal Team. 
  • At all times you will aim to put safety first, always taking into
    account personal safety.

Qualifications, Skills and Experience: 

  • The ideal candidate for the Solarnow Credit Officer job placement
    must hold a Bachelor’s degree in Microfinance, Business, accounting or
    related field of studies;
  • At least two years’ experience in microfinance, accounting or
    related field
  • Proven track record of success in sales, credit and marketing.
  • Excellent communication skills and people management skills.
  • Listening and interpersonal skills are key to this position.
  • Ability to interact effectively with clients and other internal
    departments is required.
  • Keen attention to detail and the ability to work as part of a team
    is required.
  • Confident, driven and a self-starter.
  • Highly motivated and passionate about work.
  • Excellent interpersonal skills with the ability to work well in a

Compensation and benefits: Salary and benefits are competitive, commensurate with experience.

How to Apply: 

All suitably qualified
and interested candidates are encouraged to send their applications to the
Human Resource Manager, SolarNow Uganda Services via e-mail to with their updated CVs (no other documents). Please
use the following subject: Application for Credit Officer – “Your Name”.

Deadline: 22nd June 2019

NB: SolarNow
will review applications based on a first come first serve basis and might
close the vacancy ahead of schedule should a suitable candidate haven been

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