UN Programme Assistant (Help Line Manager) Job Careers – United Nations World Food Programme (WFP)

Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Kampala, Uganda
Grade: G5
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary:  The Programme Assistant (Help Line Manager)
will perform specialized and/or standardized policy and programme-related
processes and activities to support the effective delivery of assistance
Key Duties and Responsibilities: 
  • The Programme and Policy assistant (Helpline manager) will be
    directly responsible for the overall management and coordination of
    activities with the Helpline unit.
  • Be responsible for the drafting, tracking and achievement of the
    Helpline unit work plan.
  • Draft and prepare unit projections and budget requirements.
  • Oversee team performance management, coaching, mentoring and
    facilitate performance evaluation.
  • Manage and keep updated a Complaint & Feedback Mechanism (CFM)
    Focal Points Network at field office level.
  • Maintain and enhance relationships with all WFP field offices to
    ensure that helpline operators have up to date information to handle calls
  • Provide logistical and administrative support and coordinate
    procurement requirements.
  • Provide regular feedback to the Head of Analysis, Monitoring,
    Evaluation and Learning and flag high issues of concern from the persons
    of concern.
  • Prepare accurate, timely monthly reports, and any other reports as
  • Manage and respond to incoming calls as well as maintain the
    feedback Sugar CRM database.
  • Analyze categorize and consolidate information about calls received
    and issues raised Interact with relevant units within WFP, partners and
    government to follow up on complaints.
  • Provide regular updates on complaints and feedback from
    beneficiaries and share with the WFP Uganda field offices, focal persons,
    implementing partners, and management
  • Share findings and recommendations with the Programme Units.
  • Assist with training WFP staff at Country office level and field
    office on the Beneficiary Feedback Mechanisms and Sugar CRM database.
  • Perform any other duties assigned.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) Programme Assistant (Help Line Manager) job placement should hold a
    Bachelor’s degree obtained from a recognized education institution in any
    of the following areas: Development Studies, Business Administration,
    Public Administration and Management Social Sciences or any other related
  • At least three years of experience in managing organizations’
    relationships and engagement with people of concern.
  • Strong team leadership skills and supervisory skills
  • Strong interpersonal relationship skills
  • Experience in collaborative work with national governments,
    international NGOs and/or UN agencies.
  • Possess demonstrated success in supporting senior management,
    building relationships, and teamwork.
  • Experience in general office administration and management.
  • Has facilitated communication with technical teams (i.e. nutrition,
    VAM, etc.).
  • Has contributed to implementation of programmes.
  • Has observed or assisted with policy discussions.
  • Programme Lifecycle & Food Assistance: Can facilitate implementation of food
    assistance programmes under guidance using basic understanding of
    principles and good practices of programme design, implementation and
  • Transfer Modalities (Food, Cash, Vouchers): Demonstrates ability to facilitate,
    under guidance, food assistance programme implementation that deploys full
    range of transfer modalities with an understanding of basic principles
    guiding modality selection and implementation.
  • Knowledge of Specialized Areas: Understands basic technical concepts and data and their relevance
    to food assistance programmes.
  • Emergency Programming: Displays capacity to provide inputs into the development, implementation
    and realignment of high quality emergency programmes.
  • Strategic Policy Engagement w/Govt: Understands and applies basic
    principles of engagement with government counterparts at the national or
    local level.
NB: Female
applicants and qualified applicants from developing countries are especially
encouraged to apply
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 28th March 2019
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