Experienced Ticketing Agent Jobs – FIG Consult Limited (Tour and Travel Company)

Job Title:   Ticketing Agent
Organisation: FIG Consult Limited (Tour and Travel Company) 
Duty Station: Kampala, Uganda
850,000 UGX, Health Insurance, etc
About US:
FIG Consult Limited
is a leading Human Resource Consultancy. They are recruiting on behalf of a
valuable client, one of the oldest tour and travel companies with International
Job Summary:  The
Ticketing Agent will be responsible for providing customer service in terms of
ticketing, reservations and other products to generate sales.  The incumbent will be responsible for planning,
selling, arranging travel Itineraries and bookings for our clients. The Travel
Consultant will be tasked with promoting and booking traveling arrangements for
clients, formulating tour or holiday packages with the goal of enhancing client
satisfaction and growth to our client base. He/she will be responsible for the
daily operations of the travel agency including processing ticket requests for
walk-in customers and over the phone.
Key Duties and Responsibilities: 
out research of various destinations and means of travel regarding prices,
customs, weather conditions, reviews etc.
and confirming bookings using Amadeus Software.
incumbent will diagnose the clients’ specifications, needs and wishes and sale
suitable travel packages or services
Be a
liaison point between airlines, hotels, care hire services etc. on behalf of
all inquiries and bookings.
clients in finding travel package deals for their needs, included but not
limited to accommodation, transfers and air travel
that a minimum of 50% of all enquires are converted into bookings by quick,
detailed and accurate response enquiries
travels from beginning to end, through booking tickets and accommodation,
securing rental transportation etc.
jobholder will also supply travelers with pertinent information and useful
travel/holiday material (guides, maps, event programs etc)
deposits and balances (Key account Management)
promotional techniques and prepare promotional materials to sell itinerary tour
unforeseen problems and complaints and determine eligibility for money returns
conferences to maintain familiarity with tourism trends
and update electronic records of clients
new clients and retention through high level of customer service
alternatives for customer travel
Focus on
Up-selling to increase revenue
and maintain relationships with key persons
financial statements and documents
revenue and profit targets
clearly all customers of terms, conditions and cancellation policy for each
all customer complaints with diplomacy and refer to manager whenever necessary
incumbent will book hotels, visas and flights linked to the current booking and
ensure all other services are confirmed and meet client’s expectations
and submit weekly, monthly reports as required

Qualifications, Skills and Experience: 
  • The ideal candidate for the Ticketing
    Agent job placement must hold a Diploma in Ticketing (IATA/UFTAA) basic
    airline fares.
  • Advanced certificate of Education (‘A’
  • At least three to five years of
    experience in an IATA-accredited agency
  • Excellent knowledge of traveling
    software Amadeus (Mandatory)
  • Well versed in various areas of travel
    (domestic/international, business/holidays, group/individual etc)
  • Commercially aware
  • Excellent knowledge of airline products
    and ticketing processes.
  • Certificate in marketing and sales will
    be of added advantage.
  • Proven working experience as a travel
    and tours consultant
  • Pleasant and approachable personality
    with excellent communication skills.
  • Customer focused and able to work within
    a team.
  • Self- confident and well groomed.
  • Organized with high level of ethics and
How to Apply:
All suitably
qualified and interested candidates are encouraged to send their cover letters
(include salary expectation) and updated CVs via email to
ugandanjobline@gmail.com with the subject line quoted as “Ticketing Agent.”
Deadline: 20th December 2018 by 5.00pm
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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