Manager Wholesale Accounts Employment Opportunity – MTN-Uganda

Title:            Manager Wholesale Accounts
Organisation: MTN-Uganda
Duty Station: Kampala,
Reports to: Senior
Manager Wholesale & Connectivity
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data,
internet and mobile services.
Job Summary:  The Key Account Manager- (Large Enterprise and
Multinational Corporations) will define and manage delivery of the strategy for
the Large Enterprise and Multinational Corporations in order to maximise MTN’s
growth, profitability and market share, ensuring seamless and fully integrated
Key Duties and Responsibilities: 
Driving Profitable
growth for MTN Business
  • Increase solution selling by offering
    clients Value Added Services.
  • Grow monthly recurring revenue.
  • Achieve current year Sales and Revenue
  • Ensure we maximise on existing contract
    values through retention.
  • Limit churn and Increase Market Share.
  • Support expansion of customer portfolio
    and any other new prospects.
  • Win over business from competition.
Ensuring a Culture
of Operational Excellence
  • Accurate Planning and forecasting.
  • Provide input into operational and
    promotional planning which will ensure revenue growth within the Large
    Enterprise and Multinational Corporations & Manufacturing, Oil and Gas
  • Monitor growth opportunities through
    competitor activity scanning and feedback to business on such
    opportunities for further development.
  • Recommend ways to exploit new
    opportunities to grow revenues in the Large Enterprise and Multinational
    Corporations, Manufacturing, Oil and Gas further.
  • Provide input into the fine tuning of
    processes, systems and support in line with changing work practices.
Account management
  • Maintain a thorough knowledge of
    commercial terms of agreements and manage and grow commercial
    relationships with in the Large Enterprise and Multinational Corporations.
  • Management and maintenance of account
    plans and promotional plans for Large Enterprise and Multinational
    Corporations, Manufacturing, Oil and Gas sector.
  • Provide assistance with the end-to-end
    management of clients’ accounts under the SMs supervision.
  • Manage one or more allocated accounts in
    line with vertical regional / channel strategy and macro-plans as defined
    regional sales managers.
  • Resolve escalated issues or escalate as
  • Implement innovative promotional
    activities in line with Marketing and channel objectives, requirements and
  • Increase MTN’s Brand presence
    continuously by increasing MTN influence within the Large Enterprise and
    Multinational Corporations
  • Provide input into the forecasting of
    acquisition numbers, retention numbers and stock required for the Large
    Enterprise and Multinational Corporations
  • Liaise with relevant areas to ensure
    delivery of SLA.
  • Provide regular feedback on competitive
    threats to MTN business and advice on product/service enhancement
  • Provide feedback on MTN’s risk exposure
    regarding the financial performance of the banks and provide
    recommendations as appropriate.
  • Prepare reports on account
    performance  as required.
Focus on providing
Exceptional Client experience
  • Build and maintain solid relationships
    with all stakeholders.
  • Provide on-going support to existing
    accounts and work actively towards creating new profitable revenue streams
    through new accounts.
  • Ensure all customer queries are attended
    to and resolved within agreed SLA’s.
  • Ensure that customer specifications are
    met and that the customer is satisfied with the end service and/or
Business Analysis
  • Identify Business Improvement and
    Optimization opportunities that will result in improvement of process
  • Ensure that benchmarking is conducted
    with other companies and organizations within and outside the industry.

Qualifications, Skills and Experience:
  • The ideal candidate for the MTN
    Uganda Key Account Manager- (Large Enterprise and Multinational
    Corporations) job placement should hold a Bachelor’s Degree in Business
    Management, Economics or any other related field.
  • Master’s degree in Business is an added
  • At least five years’ experience in an
    area of specialisation; Experience working in a medium to large
  • Sales experience with telecommunications
    products and specific examples of closing large, strategic deals.
  • Must have both – the sales skills and
    technical knowledge to make presentations and lead customer discussions to
    advance the sales process.
  • Requires understanding of large
    Enterprise and MNC buying cycles.
  • Key Account Relationship Management.
  • Understanding a broad range of company
    technologies and offering is required.
  • Strong skills in competitive sales and
    protecting the installed base as well as creating new opportunities is
  • Ability to understand customer needs and
    vision from a customer management perspective, match it against the full
    breadth of the company’s value proposition, and position it in a powerful
    way in order to generate budgets and close deals.
  • Must have the ability to deliver
    business value to the account and build on customer relationships.
  • Experience in ICT
Trainings &
  • MTN Products and Services.
  • Telecommunications.
  • Negotiations.
  • Contract appreciation and business
    related courses.
  • Conferences and seminars relating to
    industry research and trends.
  • Customer Relationship and Revenue

 Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview), recent pay-slip and copy of driving permit
to Please use this format in the Subject Line
i.e. Key Account Manager -Surname First Name-current Dept.
Deadline: 29th October 2018
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