Several No Experience Reservations and Ticketing Officer Job Opportunities – Uganda Airlines

Organisation: Uganda
Duty Station: Entebbe
International Airport, Uganda
Reports to: Station
Manager/ Sales Manager
About US:
Uganda Airlines is
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport. 
Job Summary:  The Reservation and Ticketing Officer will be
responsible for making and confirming reservations for passengers, selling
tickets for the airline and reporting to the Station Manager/ Sales Manager.
He/ she is responsible for receiving revenue from sales and issuing tickets and
receipts to customers. He/ she provides assistance to customers with special
needs or requirements whenever necessary.
Key Duties and Responsibilities: 
  • Make and confirm reservations for passengers.
  • Arrange reservations and itinerary using flight timetables, airline
    manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization
    and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare
    to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or
    confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in
    passenger itinerary to control space and ensure utilization of seating
    capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail; action
    telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade
  • Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost
    and time barred tickets.
  • Take responsibility for own proficiency development and train and
    develop other employees, for proper succession planning and risk
  • Assist respond to any emergency or a major operational disruption
    affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Uganda Airlines Reservations and
    Ticketing Officer job placement must hold a Certificate in sales and
  • Diploma in sales and marketing will be of added advantage.
  • Detailed knowledge of computer Reservation Systems and IATA
    processes an added advantage.
  • High level of computer proficiency
  • At least two years of work experience will be added advantage.
  • A sound understanding of mathematics and world geography
How to Apply:
Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online, Click
or by post quoting the Job Reference number accordingly.
Applications should
be addressed to:
The Interim Manager
– Human Resources.
Uganda National
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Deadline: 17th September, 2018
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