Health Club Jobs – Spa Manager – Hammam Spa & Saloon (Fairway Hotel)

Job Title:      Spa Manager
Organisation: Hammam
Spa & Saloon
Duty Station: Fairway Hotel, Kampala, Uganda
About US:
Hammam Spa &
Saloon provides the best services to ensure their clients have an opportunity
to renew their spirit and nurture their natural beauty with dedicated
Job Summary:  The Spa Manager is responsible for the
commercial success of the spa and saloon and will also manage the daily
operations including personnel, finances, marketing, and the services offered.
Key Duties and Responsibilities: 
  • Mentor, supervise and lead a spa team – The spa manager is responsible for coaching
    their spa staff team members and ensuring that they are adequately trained
    to carry out their respective jobs. As well as arranging rotas so that the
    spa is effectively staffed at all times, the spa manager is responsible for
    motivating  their team into providing
    an exceptional service to their clients at all times.
  • Achieve financial targets relating to spa revenue – The spa manager is responsible for
    ensuring that spa membership sales, retail product and treatment sales are
    all in line with budgeted expectations.
  • Understand commercial stats and figures – Because the spa manager is ultimately
    running a business they will need to understand profit and loss
    statements, be able to effectively interpret KPIs and provide accurate
    sales forecasts and reports.
  • Ensure the spa is clean, safe and tidy – One of the spa manager’s key roles is
    to ensure the spa is spotlessly clean throughout, tidy and above all else
    safe. They must keep abreast of health and safety legislation, protocols
    and be able to carry out an effective risk assessment of the spa.
  • Monitoring stock levels – Spas need a surprising amount of stock to operate ranging from
    towels, robes, slippers, skincare products etc. The Spa Manager will need
    to ensure that the spa can effectively cater for their customers whether
    it be in providing them with complimentary refreshments or products so
    that therapists can deliver their booked treatments
  • Delivering Top Service standards – The spa manager will be responsible for driving service standards
    within the spa so that all customers are treated to the very best service
    from the moment they arrive at the spa to when they leave.
  • Proactive in promoting the spa – The Spa Manager will be fully expected to become involved in
    marketing the spa and promoting its services by developing publicity

Qualifications, Skills and Experience: 
  • The applicant must hold a Bachelor’s degree in a related field
  • Three to five years of experience in managing a spa preferably at a
    hotel or a specialist healthcare club. 
  • Good business acumen and commercial awareness
  • An ability to lead and motivate a team.
  • Great people skills, ability to get on with a wide range of
    different personalities
  • Ability to work under pressure
  • High standards of personal hygiene and grooming
  • A good understanding of what constitutes excellent customer service
How to Apply:
All suitably
qualified and interested candidates are encouraged to send their cover letters
and updated CVs via email to with the subject line
quoted as “Spa Manager.”
NB: Please
also kindly include your salary expectation in the cover letter.
Deadline: 17th August 2018
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