IT Officer USAID RHITES-N Project Careers – University Research Co., LLC (URC)

Title:          IT Officer
Organisation: University
Research Co., LLC (URC)
Project Name: USAID’s
RHITES-N Acholi Project (Regional Health Integration to Enhance Services in
Northern Uganda – Acholi
Duty Station: Gulu,
Reports to: Grants
and Operations Manager
About US:
University Research
Co., LLC (URC) is a global company dedicated to improving the quality of health
care, social services, and health education worldwide. With a non-profit
affiliate, the Center for Human Services (CHS), URC manages projects in over 45
countries, including the United States.
About USAID RHITES-N Project:
With the RHITES-N
Acholi Project (Regional Health Integration to Enhance Services in Northern
Uganda – Acholi), USAID will continue its support of the Government of Uganda’s
(GOU) efforts to improve access to and use of health services in the country’s
post-conflict northern region. RHITES-N Acholi Project activities will build on
USAID investments and national advances to increase access to and use of
high-quality integrated services that accelerate the ability and capacity to
respond to the specific health needs of residents in the Acholi sub-region,
leveraging the URC-ASSIST project successes.
Job Summary:  The IT Officer will assist in performing a
variety of moderately complex information technology support duties to ensure
smooth delivery of the technology department, including monitoring, operating,
and assisting others in the operation of computer hardware, software, and
peripherals to achieve desired results. He or she will provide information to
staff on established policies and procedures, or services provided.
Key Duties and Responsibilities: 
  • Offer timely assistance in the use of personal computer hardware,
    software, and specialized mainframe technology or operates a
    multi-platform computer environment or monitors the production scheduling,
    execution, and successful completion of production jobs
  • Assist in settings up and configuring desktop computers, peripherals
    and accounts assigning security level in consultation with IT HQ Support
  • Install software and repair hardware and peripherals as directed
  • Assist in troubleshooting, diagnosing problems, implementing
    corrective action procedures within prescribed guidelines and/or escalating
    to other technical resources as appropriate
  • Assist Administer user accounts as directed
  • Assist designs and produce basic reports for the department
  • Assist set up and submit production jobs and edits and debugs
    computer output with support from the HQ IT Team
  • Assist in transferring computer files between platforms
  • Provide basic troubleshooting, repair and maintenance for computer
    equipment (e.g. microcomputers, disk drives, and laser printers) and may
    assist with testing personal computers and peripherals on a network to
    diagnose, hardware versus software problems
  • Provide support in maintaining IT records
  • Contributes to unit goals by accomplishing related duties as

Qualifications, Skills and Experience: 
  • The applicant for the IT Officer USAID Project job must hold a BSc
    in Information Technology, Computer Operations training, or experience in
    a multi-operation system or production control environment preferred.
  • Three or more years of related experience with computers and
    providing customer service in a technology environment
  • Knowledge in hardware maintenance and repairs.
  • Experience working for an NGO is an advantage.
Please Note:
Only candidates who are eligible to work in Uganda for an indefinite period
without a need for sponsorship will be considered for this position.
How to Apply:
All suitably
qualified and interested candidates who wish to join the URC should upload
their updated CVs / résumés and cover letters at the link below. Also, please
complete your application form and attach a completed USAID Form 1420
Contractor Employee Biographical Data Sheet as well, download it
Deadline: 9th July 2018 by 5:00 pm
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