2 Client Relationship Supervisor Job Positions – Centenary Bank

Relationship Supervisors (2 Job Positions)
Organization: Centenary
Duty Station: Kampala,
Reports to: Branch
About US:
Centenary Bank is
the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000
clients (a quarter of the banking population) in 58 branches spread
countrywide. We are one of Uganda’s top three financial organisations,
employing more than 1,900 people. Joining Centenary Bank is an opportunity to
use your skills and experience in tackling real world problems.
Job Summary:
The Client Relationship Supervisor will be responsible for developing and
maintaining a proactive customer advisor relationship management that includes
effective consultative selling and structuring of solutions for clientele that
shall include but not limited to Assigned client portfolio in line with the set
targets, service standards and strategic objectives of the Bank.
Key Duties and Responsibilities: 
  • Drive and monitor the growth of the deposit and credit books of the
    assigned portfolio in forex and local currency, initiate/identify product
    development solutions for the sector and generate monthly sales
    performance reports in line with the set targets.
  • Implement approved value proposition for the assigned portfolio in
    line with business needs.
  • Undertake annual business reviews of the business, account plans and
    recommend integrated financial solutions based on customer lifetime cycle
    value line with the set targets.
  • Support generation of end to end network value chain opportunities
    for all business segments in line with banking practice and identified
    customer needs.
  • Actively cross sell and effectively generate more business from the
    existing customer to increase Non-Funded income.
Client Relationship
  • Plan and implement customer relationship management, ensure timely
    follow up any issues affecting the relationship, recommend, procedural,
    process, and policy changes required to meet customer expectation/needs
    and generate periodic status reports.
  • Maintain an updated database for potential customers; give direction
    to branches on the potential pipelines and conduct periodic visits or
    meetings to achieve understanding of their business needs intended to
    build a loyal customer base, in coordination with the branches
  • Ensure that all customers in the assigned portfolio enjoy their
    respective value propositions as stipulated and approved by the bank.
  • Attend customer events, meetings or engagements and arrange customer
    loyalty meetings/ campaigns.
  • Annually develop and review strategic plan and activities for the
    signed portfolio.

Qualifications, Skills and Experience:
  • The ideal candidate for the Centenary Bank Client Relationship
    Supervisor job placement should hold an Honour’s degree in Business
    Administration, Economics, Commerce, Statistics or any other related
  • Postgraduate qualification in Business management, Marketing,
    Economics, and any related disciplines is an added advantage.
  • At least five years’ experience in a large corporate banking
    environment working directly with clients e.g. credit / banking /
    marketing / client relationship management with two years at Supervisory
  • Good knowledge of the market, industry and global events with good
    business networks
  • Marketing and negotiation skills
  • Presentation and communication skills
  • Report writing and computer skills
  • Interpersonal and Influencing skills.
  • Research and analytical skills.
  • Leadership and team building skills
  • People management skills
  • Ability to strategically think for the business
  • Handle multiple tasks simultaneously, timely and ability deliver
    under pressure.
  • Resolve customer service delivery issues timely and professionally
  • Telemarketing and Phone etiquette.
How to Apply:
All candidates who
desire to join Centenary Bank should send their applications by following the
instructions below; downloading an application form for employment, download
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager
Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all applicants for your interest. Only shortlisted
applicants will be contacted. Only shortlisted applicants will be contacted.
Deadline: 29th June 2018 by 5:00pm
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
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