The Ugandan Jobline

• Drive and monitor the growth of the deposit and credit books of the
  assigned portfolio in forex and local currency, initiate/identify product
  development solutions for the sector and generate monthly sales
  performance reports in line with the set targets.
• Implement approved value proposition for the assigned portfolio in
  line with business needs.
• Undertake annual business reviews of the business, account plans and
  recommend integrated financial solutions based on customer lifetime cycle
  value line with the set targets.
• Support generation of end to end network value chain opportunities
  for all business segments in line with banking practice and identified
  customer needs.
• Actively cross sell and effectively generate more business from the
  existing customer to increase Non-Funded income.

• Plan and implement customer relationship management, ensure timely
  follow up any issues affecting the relationship, recommend, procedural,
  process, and policy changes required to meet customer expectation/needs
  and generate periodic status reports.
• Maintain an updated database for potential customers; give direction
  to branches on the potential pipelines and conduct periodic visits or
  meetings to achieve understanding of their business needs intended to
  build a loyal customer base, in coordination with the branches
• Ensure that all customers in the assigned portfolio enjoy their
  respective value propositions as stipulated and approved by the bank.
• Attend customer events, meetings or engagements and arrange customer
  loyalty meetings/ campaigns.
• Annually develop and review strategic plan and activities for the
  signed portfolio.

• The ideal candidate for the Centenary Bank Client Relationship
  Supervisor job placement should hold an Honour’s degree in Business
  Administration, Economics, Commerce, Statistics or any other related
  discipline.
• Postgraduate qualification in Business management, Marketing,
  Economics, and any related disciplines is an added advantage.
• At least five years’ experience in a large corporate banking
  environment working directly with clients e.g. credit / banking /
  marketing / client relationship management with two years at Supervisory
  level.
• Good knowledge of the market, industry and global events with good
  business networks
• Marketing and negotiation skills
• Presentation and communication skills
• Report writing and computer skills
• Interpersonal and Influencing skills.
• Research and analytical skills.
• Leadership and team building skills
• People management skills
• Ability to strategically think for the business
• Handle multiple tasks simultaneously, timely and ability deliver
  under pressure.
• Resolve customer service delivery issues timely and professionally
• Telemarketing and Phone etiquette.

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