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ICT Technician NGO Job Opportunities - International Committee of the Red Cross (ICRC)

Job Title:     ICT Technician
Organization: International Committee of the Red Cross (ICRC)
Duty Station: Kampala, Uganda
Reports to: Finance & Admin. Manager

About US:
The International Committee of the Red Cross (ICRC) is a neutral and independent international humanitarian organisation, which assists and protects victims of armed conflicts and other situations of violence.

Job Summary: The ICT Technician primarily manages and organizes all ICT systems and services.

Key Duties and Responsibilities:
Planning, ordering, attributing and deploying of IT equipment (Radio Communication & Information Technology)
  • Plan, order, attribute and deploy all IT equipment, especially Computers, Networks, printers, PABX, radio, satellite and other electronic equipment for Kampala and the affiliated offices
  • Responsible for the smooth running of the department on all computers and radio issues
  • Make all necessary proposals and decisions in consultation with the Supervisor
  • Source of reference on all IT and Telecom matters
  • Maintain close contact with the authorities (UCC) for licensing, extension of licences and allocation of frequencies for radio and satellite equipment.
  • Organize licence applications, extensions, special permissions, etc needed for the use of telecom equipment and services.
  • Ensure that all frequencies programmed/used are in accordance with the official licences.
  • Ensure that attribution optimizes on usage, efficiently (i.e. constantly assesses the operational needs for computer equipment and adjust the set-up accordingly.
  • Identify genuine suppliers/repairers or providers of equipment on the local market in collaboration with Logistics
  • Follow up orders up to delivery and within reasonable time
  • Participate in compiling data for the annual budget process following budget instructions.
  • Ensure that the radio and satellite equipment holds valid licenses at all times and negotiates with authorities extensions whenever necessary.
  • Manage the attribution of appropriate communication means to all staff and visitors of the Delegation
  • Manage orders and local purchases of IT equipment, always considering the most favourable conditions
  • Perform Account manager tasks for example, managing access to windows folders; new units (order or delete); individual quotas on windows; backup of the server; and updates of the server.
Installation and Maintenance of all equipment
  • Plan, be involved and supervise the installation and upgrades of standard ICRC software and equipment and optional commercial applications, according to the ICRC guidelines.
  • Assist and advise the Delegation on all telephony related matters, e.g. choice of provider, systems, etc.
  • Carry-out radio installations in offi ce locations, warehouses, repeater sites, vehicles, etc.)
  • Installation and maintenance of telephone networks, fax, scan, satellite terminals, inverters, etc.
  • Approve and be involved in all purchases of IT equipment
  • Maintain the Local network according to the “FINEDoc” database
  • Ensure proper service and maintenance of all equipment
  • Maintain contact with equipment and service providers/suppliers in the country
Inventory management
  • Verify and ensure that the IS inventory is updated at all times
  • Ensure attribution changes are updated and users held responsible
  • Maintain and re-order stock of Radio spare parts, Computer and Photocopier consumables, like toners, CD’s, fl ash disks, etc
  • Carry-out a physical count, periodically and updates inventory
  • Ensure a proper filing systems for the departments
Supervision and management of staff
  • Plan the department activities and organize/monitor in order to meet deadlines
  • Provide training and support to users (ICT Help Desk).
  • Back up the Radio Operators where necessary.
  • Submit IT statistics to the relevant department on request
  • Report regularly to supervisor / Administrator on works in progress, obstacles and pending matters
  • Report on a regular basis to the Regional IS Coordinator on all ongoing activities (e.g. installations, technical problems, solutions, projects etc)
  • Ensure the ICT related information flow inside the department, to/from his superiors, to/from other departments, offices and delegations
  • Ensure the proper documentation of systems and filing of ICT related information

Qualifications, Skills and Experience: 
  • The ideal candidate for the ICRC ICT Technician job placement should hold a University degree in Computer science or Information Technology related field from a recognised institution
  • At least four to five years working experience in a similar position
  • Good theoretical and practical background and knowledge of IT systems
  • Good knowledge in Telecommunications (HF/VHF, VSATs PABX etc)
  • Good command of the English language
  • Excellent communication and interpersonal skills
  • Capacity to work independently
  • Capacity to train and supervise people
  • Good analytical and organizational skills
  • Beneficiary & Client focused
  • Willingness to self-education in ICT related fields

How to Apply:
All qualified and interested candidates should send their handwritten applications with a detailed CV indicating email and phone contacts, copies (not originals) of academic and work certificates, indicating a minimum of two professional referees clearly marked “ICT Technician” and addressed to the Administrator in a sealed envelope should be delivered to the following address: ICRC Kampala Office on Plot 8, John Babiiha Avenue, Kololo, P.O. Box 4442, Kampala. Uganda. Please register your application with the Receptionist (or Security guard, during out of office hours) and receive a reference number for tracking your application.

Deadline: 23rd March 2018

NB: If you have not heard from us by 13th April 2018, please consider your application unsuccessful.

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